Eric Sullins Email & Phone Number

Lewisville, Texas, United States

• Prepare quotations to customer inquiries in conformance with the defined business strategy. Provide pricing to Outside sales team.• Work with Direct Sales Managers in specific nation wide regions throughout the USA, building rapport, business knowledge, and consistent sales with new and established relationships. • Engage existing customers by contacting via phone and e-mail or other to build rapport and drive new business.• Gather and negotiate pricing for third party processing orders. • Provide construction plan take offs for effective and active quotes to sales representatives and customers.• Develop and maintain comprehensive technical knowledge of product lines.• Prepare and update quote request for customer orders.• Monitor and consistently increases customer satisfaction, by handling all preservice quote request.•Create comprehensive department SOP, for training, process improvement, and individual team member growth.

Lewisville, Texas, United States

• Prepare quotations to customer inquiries in conformance with the defined business strategy. Provide pricing to Outside sales team.• Engage existing customers by contacting via phone and e-mail or other to build rapport and drive new business.• Gather and negotiate pricing for third party processing orders. • Provide construction plan take offs for effective and active quotes to sales representatives and customers.• Develop and maintain comprehensive technical knowledge of product lines.• Prepare and update quote request for customer orders.• Monitor and consistently increases customer satisfaction, by handling all preservice quote request.•Create comprehensive department SOP, for training, process improvement, and individual team member growth.

• Provided daily mentorship and coaching of 15-30 assigned personnel, focusing on individual performance and leadership abilities, generating 87% team employee retention and promotion rates.• Provided executive level administrative support to director of operations, ensuring leadership awareness of incremental performance metrics supporting operational decisions for enhancing client retention.• Conducted analytical research using key performance indicators (KPI), identifying efficiencies, problems, and negative trends, to improve workflows and solve issues.• Created comprehensive training program, identifying appropriate call etiquette and conflict management techniques used to ensure first-call resolution and maintain customer satisfaction.• Implemented the largest contract in company history, Blue Cross Blue Shield of Washington and Alaska, building out a cross-functional team of representatives to exceed service level agreements, leading to being promoted to utilization management department. 9/28

-Support call center manager with personnel management including answering questions from staff and provide guidance and feedback to anticipate escalation and take over calls when needed- Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance, to two corporate offices.-Measure performance with key metrics such as call abandonment, calls waiting, talk time, hold time, end call notation time, and reviews data entry CSR system-Ensure adherence of personnel for attendance, time management, and compliance with established policies and procedures, while reviewing problems and creating solutions to meet client goals-Act as a patient advocate through demonstrating strong listening skills, acknowledging concerns, and apply established procedures to ensure resolution is provided and presented in a clear and accurate manner-Work Force Management (WFM) Daily Adherence, time control scheduling, create and deliver accurate, detailed, timely, and user-friendly reports/dashboards for both managers and agents to ensure the goals of the organization are met

-Support call center supervisor with personnel management including answering questions from staff and provide guidance and feedback to anticipate escalation and take over calls when needed- Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance, to two corporate offices.-Act as a patient advocate through demonstrating strong listening skills, acknowledging concerns, and apply established procedures to ensure resolution is provided and presented in a clear and accurate manner-Work Force Management (WFM) Daily Adherence, time control scheduling, create and deliver accurate, detailed, timely, and user-friendly reports/dashboards for both managers and agents to ensure the goals of the organization are met

Bedford, Texas

-Handle inbound and outbound calls from members and providers regarding health insurance inquires.-problem solve and give resolutions to eligibility, benefits, claims, and premium billing questions.-coordinate with client teams and outside departments to meet procedural standards of all call center efforts.

-Collected over $500K plus post charge off accounts from individual loan policies within a fiscal year- Conduct customer collections using FDCPA regulations, after charge-off status-Top collector among peers in recovery department in a month-month bases-Commendations for overall customer service and exemplary use of negotiations

Bedford, Texas

- Conduct customer collections using FDCPA regulations- Determines most effective and economical means of collection for each account; apply standard due diligence practices to collect money owed using multiple interfaces and online computer systems-Top collector among peers in recovery department in a month-month bases-Commendations for overall customer service and exemplary use of negotiations

Huntsville, Tx

-Used editing software Final Cut Pro Studio Addition and Adobe Premier-Used system NewTek Tricaster and professional grade Jib camera operation-Conduct assigned office tasks giving rapport to the university-Use computer software including Microsoft Office, Adobe Reader, Outlook-Conducted maintenance and upkeep using inventory on all projecting equipment in campus classrooms

Greater New York City Area

-Researched stories gathering fact checked information-Transcribed footage using a media management system -Edited video and audio footage using Final Cut Pro. -Assisted in field and studio shoots as a back up cameraman, and grip duties.

Uss Dwight D. Eisenhower

-Awarded eleven Military Service Medals-Honorable Discharge-Conducted preventative maintenance-Supervised and managed seven personnel’s daily task and duties-Trained over 800+ personnel over basic shipboard firefighting gear

Arlington, Texas

-Cashier-Inventory-Market product placement-Customer Service-Preview Product to give insight and show credibility within the company to customers.

Bachelor Of Arts (B.A.), Mass Communication Broadcast Production

Associate'S Degree, Emergency Care Attendant (Emt Ambulance)

EMT Basic Certification

High School Diploma, 3.84

Activities and Societies: Senior Lead Editor- Lamar "Viking Scroll" Newspaper, Photographer- Lamar "Valhala" Yearbook. Writer of Local.