Winner of Macquarie Global Operation Improvement Award 2023• Lead a global DevOps team with professionals from Australia, Philippines, and India.• Providing production support to the bank wide reconciliation platform: routine health check, performance monitoring, account management and user ad hoc inquiries etc. • Organise workshops with stakeholders to review current operation deficiencies and bottlenecks in order to identify opportunities for efficiency improvement.• Overseeing e2e delivery of latest bank reconciliation application. From requirement gathering, technical solution design & build, system testing, UAT, implementation to warranty support. • Increased auto processing rate from 60% to 95%. Reduced average manual intervention time by 2 hours per staff per day • Eliminated over 500,000 manual matches a month led to better focus on more valued added activities and improved job satisfaction.• Conduct upstream project impact analysis and review regression test result. • Established and maintained strong relationships with various stakeholders including both internal and external, upstream and downstream. • Facilitate scrum team meetings: daily scrum catch up, sprint planning and review.

• Worked along side with the project director as a lead BA in the reconciliation platform separation project. Over 1000 bank accounts were split between two business groups for them to be sold separately.• Organise workshops and follow up meeting with key stakeholders from directors, team leaders to business SME, to discuss project scope, issues and risks. • Mapped out data separation and migration strategy to ensure only the appropriate, most up to date and complete data set was in scope. • Supported major system platform Cloud migration project to improve system performance and front-end user interface experience.• Provide user training and process documentation support

• Implemented global regulatory jurisdiction (ASIC, Dodd Frank, EMIR and HKMA) clearing reconciliation and reporting solution for Equity, Debt market, Commodity, FX and OTC derivatives trading business.• Delivered Anti Money Laundering customer clearing KYC reconciliation solution.• Facilitated financial system technical environment review in order to roll out a new corporate wide strategic reconciliation platform to meet evolving business requirements and regulatory mandates.

• Upgraded and reconfigured the existing reconciliation platform to improve system stability.• A substantial uplift to the current reconciliation technical environment, enabling TLM to become a group wide strategic reconciliation platform to meet the reconciliation requirements of various in-flight projects.

• Full scale bank reconciliations process review across entire Corporate and Finance business unit and carry out automation feasibility studies.• Rec automation solution design, test and implementation among external bank data, internal General Ledger (SAP), Registries Systems (Hiport, Gatekeeper and MPE etc.) and Corporate Data Warehouse.• Systems patch upgrade and regression testing.

• Upgraded and reconfigured the existing reconciliation platform to improve system stability.• A substantial uplift to the current reconciliation technical environment, enabling TLM to become a group wide strategic reconciliation platform to meet the reconciliation requirements of various in-flight projects.