As a dedicated and versatile Business Systems Analyst (BSA) at Kal Tire, I am currently the primary lead for our Genesys Cloud CX VOIP system, supporting the entire Kal Tire call center. My role extends to leading IT initiatives for our commercial business, with a recent focus on Power Platform and Reach24.With a strong background in both technology and insurance, I bring a unique blend of expertise to my role. Before joining Kal Tire, I was an accredited insurance broker with CIP and CAIB certifications, and I served as a Commissioner of Oaths for the province of British Columbia. This experience has equipped me with a deep understanding of complex regulatory environments, exceptional client relationship management skills, and a commitment to accuracy and compliance.My career is driven by a passion for leveraging technology to solve business challenges and enhance operational efficiency. I thrive in dynamic environments where I can apply my technical acumen and industry knowledge to drive business success.