Eric Swanson Email and Phone Number
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Eric Swanson personal email
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Accomplished and experienced IT professional with 20 years of strong analytical troubleshooting skills, excellent customer service, and strong leadership.• Project Planning • Workstation Technical Assessment • Data Reporting and Analysis• Deployment Planning • End User Training • Solution Implementation• Service/Support • Team Development/Mentoring • Staff Management
Tecology, Inc.
View- Website:
- tecology.services
- Employees:
- 16
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Help Desk Manager - TecologyTecology, Inc.Longview, Wa, Us
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It Support SpecialistHarlin Its Llc Aug 2023 - Mar 2024Phone and remote support for several client out of a small MSP in Longview, WA- Ticket handling of incoming requests and incidents through Connectwise.- Troubleshooting desktop and software issues to completion.- M365 user management- Azure and On-prem object configuration and troubleshooting- Network troubleshooting- VPN configuration and troubleshooting with Sophos Suite. -
Help Desk Manager - TecologyTecology, Inc. Oct 2020 - Aug 2023Vancouver, Wa, UsManaging a team of 7 support technicians for Vancouver MSP- Working with the team to enhance policy and procedures for day to day activities- Working with the team to streamline our Knowledge Base- Worked with Project Management to implement various projects- Working with Azure Cloud Administration, O365 administration, Endpoint Manager, CSP lincense administration, Windows 10 desktop support, PC provisioning, and account creation and termination.
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Manager – Las Vegas Service CenterRobert Half Apr 2020 - Jun 2020Menlo Park, Ca, UsManaging a team of 6 supervisors and 61 remote call agents supporting the San Diego Unified School District.- Worked with IT team to put policy and procedure in place to build the team up for a flawless start date in under a week.- Implemented procedure for daily and weekly reporting metrics to upper management.- Worked with the IT team to build and maintain a knowledge base in Service Now.- Created reports and dashboards in Pure Cloud to track performance of agents. -
Project ManagerTeksystems Oct 2019 - Mar 2020Hanover, Md, UsManaging a team of 10 contractors for Windows 10 and O365 migration. - Level set numbers and expectations for completion target including project budget updates.- Created weekly update PowerPoint presentation for CIO and CTO.- Worked with several 3 party vendors to identify and implement solutions to upgrade application to work properly within Windows 10. -
Field Technology Services Director At Mgm Resorts InternationalMgm Resorts International Feb 2016 - May 2019Las Vegas, Nevada, UsManaged the support all PC/Apple computers, Point-of-Sale devices, thin-clients, print devices, Active Directory infrastructure, software across all properties, and proprietary casino and hotel systems with 5 managers and 50 technicians across 7 local hotels and 4 remote hotels. Successfully reduced a backlog of 500 outstanding tickets (over 30 days) by 80% within 6 months. Worked with Data Security Office to create a streamlined process that quickly granted appropriate system access by establishing system profiles based on established positions. Created an interactive spreadsheet that color coded salary discrepancies over time and calculated percentages to bring compensation stabilization among new and existing employees. Updated policy and procedures for conventions to ensure that work adhered to SLA’s. • Oversaw a $3M budget. • Trained and on-boarded staff including best practices, compliance, operations, sales, marketing, company culture, and expectations. Mentored and promoted 5 managers. • Ensured service level agreements (SLA’s) were met. Reconciled and managed assets and vendors. • Worked closely with vendors on application upgrades to ensure utilization of hotel technology. Project implementation support with the Windows 10 upgrade. • Monitored, investigated, and resolved security risks, virus outbreaks, and malware issues. • Worked with network security and data security teams to ensure proper versioning and Microsoft patches were run for protection. -
Field Technology Services ManagerMgm Resorts International 2015 - 2016Las Vegas, Nevada, UsManaged a high-performing team of up to 16 employees. Oversaw the day-to-day management of desktop operations for Mandalay Bay, Luxor, and Excalibur. • Maintained stability and integrity on projects by following strict procedures and timelines.
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System Technician Manager (Acting Director)Xerox 2011 - 2015Norwalk, Connecticut, UsOutsourced to ACS but supported the MGM Resorts International account. Oversaw 1 manager, 8 supervisors, and 70 technicians for the. • Billed back MGM to ensure payment for services delivered at MGM properties. • Provided project implementation support. Oversaw 5 supervisors and 40 technicians for Mandalay Bay, Luxor, Excalibur, MGM Corporate, and Deployment, Refresh, and VIP Teams. • Recruited, managed, developed, and optimized employees. -
Manager, Computer Engineer Iii, The MirageThe Mirage 2006 - 2011Las Vegas, Nv, UsTrained and provided leadership to 10 technicians at Mandalay Bay, Luxor, and Excalibur.
Eric Swanson Skills
Eric Swanson Education Details
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Lake Washington Institute Of TechnologyComputer Services And Networking Technology
Frequently Asked Questions about Eric Swanson
What company does Eric Swanson work for?
Eric Swanson works for Tecology, Inc.
What is Eric Swanson's role at the current company?
Eric Swanson's current role is Help Desk Manager - Tecology.
What is Eric Swanson's email address?
Eric Swanson's email address is er****@****rox.com
What is Eric Swanson's direct phone number?
Eric Swanson's direct phone number is +170263*****
What schools did Eric Swanson attend?
Eric Swanson attended Lake Washington Institute Of Technology.
What skills is Eric Swanson known for?
Eric Swanson has skills like Troubleshooting, System Deployment, Hardware, System Administration, Hotels, Budgets, Disaster Recovery, Active Directory, Windows Server, Management, It Management, Casino.
Who are Eric Swanson's colleagues?
Eric Swanson's colleagues are Elida Garcia, Capm, Jamison Dye, Pmp, Csm, Pmi-Pba, Jonathan Putnam, Zack Maier, Mba, Capm, Joshua Talamoa, Atticus Mowry, Daniel Hatfield.
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