Eric Sylvia Email and Phone Number
Eric Sylvia work email
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Eric Sylvia personal email
Creative and adaptable manager with 20+ years of experience, exceptional time management skills and ability to switch focus as needed. Strong analytical, problem-solving and decision-making skills. Able to work independently with minimal supervision. Strong written, verbal and presentation skills. Experienced in HR, Sales, Customer Service and Collections, specializing in team building, leadership and mentoring. Exceptional organizational and interpersonal communication skills. Always meeting or exceeding targeted objectives / KPI’s – focused in developing employee growth and corrective action plans.
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Customer Service And Sales Expert, At And T MobilityAt&TFort Lauderdale, Fl, Us
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Customer Service & Sales Expert, At&T MobilityAt&T Oct 2020 - PresentFort Lauderdale, Florida, United States• Identifying and resolving customer communication needs for wireless, entertainment and internet. Resolving billing, service and credit issues while retaining or upgrading their current services • Utilizing appropriate customer service & sales techniques to encourage customer retention and enhance the customer experience -
Hr Attendance Analyst Ii – Operations, Program Execution Within At&T ConsumerAt&T Dec 2018 - Feb 2020Fort Lauderdale, Florida, United StatesHandled short- and long-term disability, as well as FMLA cases, while ensuring compliance with Federal, State and local regulations
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Sales Coach Manager / Center Administration Coach – Home SolutionsAt&T Jan 1997 - Dec 2018Fort Lauderdale, Florida, United States• Supervised 20+ full-time sales and service reps for AT&T Home Solutions Call Center, focused on sales and customer retention • Developed initiatives to drive performance while also coaching and motivating team members • Resolved complex or sensitive customer issues and appeals, while ensuring compliance with Federal, State and local regulations • Supervised, trained, evaluated and improved team performance while identifying skill gaps • Conducted peer-to-peer mentoring with first-level managers to improve documentation and coaching skills
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Customer Service/Sales Associate / Collections RepresentativeAt&T 1994 - 1997Fort Lauderdale, Florida, United States• Identified and resolved customer communication needs for wireless, entertainment and internet. Resolved billing, service and credit issues• Utilized appropriate customer service and sales techniques to encourage retention and enhance the customer experience • Conducted peer-to-peer, as well as new hire coaching, including effective call handling for proper resolution of complex customer service issues and escalations
Eric Sylvia Skills
Eric Sylvia Education Details
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Business Administration And Management, General
Frequently Asked Questions about Eric Sylvia
What company does Eric Sylvia work for?
Eric Sylvia works for At&t
What is Eric Sylvia's role at the current company?
Eric Sylvia's current role is Customer Service and Sales Expert, AT and T Mobility.
What is Eric Sylvia's email address?
Eric Sylvia's email address is er****@****att.com
What schools did Eric Sylvia attend?
Eric Sylvia attended Northeast High School.
What skills is Eric Sylvia known for?
Eric Sylvia has skills like Leadership, Skilled Multi Tasker, Human Resources, Windows, Sales, Data Entry, Customer Retention, Data Analysis, Communication, Customer Service Management, Team Management, Sales Management.
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Eric Sylvia
Chester, Md -
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Eric Sylvia
Port Orchard, Wa2shi.com, getsmartcontent.com3 +151258XXXXX
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1medicushcs.com1 +160389XXXXX
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