Eric T. Email & Phone Number

Melbourne, Victoria, Australia

- Build extensive knowledge and understanding of the Core ERP system including product management, purchasing, inventory, POS solutions, and ecommerce integrations, from both functional and technical perspectives.- Develop and maintain documentation of systems and applications for the Business Applications Team and business users.- Assist users with day-to-day system queries, issues, and promote the development of improved process or system use.- Investigate problems with software applications, diagnose root causes, prioritise, and work individually or as a team to resolve issues.- Develop checks and tests for data integrity to ensure operational stability.- Work with users, Business Analysts, Project Managers, and key stakeholders to capture requirements for system enhancements and translate these into technical specifications.- Undertake end-to-end testing for system changes & enhancements, including development & execution of test plans & scripts, capturing issues and risks, and reporting on test status.- Communicate upgrades, releases, and enhancements to business users to ensure changes are adopted with no disruptions to the business.

Melbourne, Victoria, Australia

- Providing first point of contact for clients regarding second level support issues.- Monitoring systems using configured monitoring tools.- Triage reported issues, checking for required information, determining basic resolutions or escalation.- Identifying which additional services or solutions are required.- Testing for web and mobile applications.- Communicating issues with the development team, testers and project managers.- Communicating technical topics with the team and clients.- Improving processes and increasing automation.

Melbourne, Australia

Support the products and services provided by Apparel21 to all Apparel21 customers, using the tools, skillset and resources available, in accordance with company policies and procedures, whilst maintaining a high level of customer service and satisfaction.

Melbourne, Australia

- Writes and implements test plans, procedures and unit tests to deliver quality softwareapplications – free of bugs and defects - that meet project and product requirement.- Provides Software Support in accordance with Support Program

Melbourne, Australia

- Conducting testing such as User Acceptance Testing of the InPlace system as part of the InPlace Implementation WIL Project Team associated with Infotecture Services at Victoria University- Performing other tasks such as data migration, configuration loading, quality assurance and user access

Melbourne, Australia

- Provide business support for the InPlace system including user administration and system roles, configuration changes and data maintenance, issue resolution, trouble-shooting faults and, where necessary, escalating faults to RMIT ITS or vendor support.- Apply established delivery process to gather requirements, define system configurations, undertake testing and deployment and maintain operational system documentation.- Assist and support the Business Services Senior Coordinator in analysis and delivery of reports to stakeholders to meet business needs.

Melbourne, Australia

Data Entry in conjunction with RMIT's Work Integrated Learning (WIL) program designed to help students in obtaining placements in their respective industries using the InPlace system.

Masters Of Business Information Technology, Business It

Bachelor Of Information Technology, Business Applications

Activities and Societies: RUMA, RMIT Kendo Club

Higher School Certifcate (Hsc)

Completed Higher School Certificate (HSC)