Customer Service Manager
Led and inspired associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service. • Created and managed a sales focused environment through the training and development of associates. • Accountable for the assessment and development of all services and sales associates, ensuring all associates completed required certifications. • Comprised a culture which drove sales through motivating associates to be product experts and customer focused. • Managed inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control