Eric Tan Email & Phone Number

Singapore

Lead a 55-man Operations Department covering Bills Department, Credit Admin & Loan Operations Department, Settlement Department, Customer Service Department (Branch Banking), Deposits Department and Communications Department.Sit in the Branch’s Management Committee, Asset & Liability Committee, Loan Committee, AML Task Force and IT Outsourcing Task Force.Take on the role as Branch BCM Manager and develop the BCM Manual referencing the new MAS BCM Guidelines (June 2022).Participate in Annual Branch Business Plan Exercise and follow up on approved business initiatives.Approve new customer onboarding and periodic KYC reviews.Resolve daily operational matters and queries from authorities.Perform gap analysis on new directives from the regulator and Head Office.Review standard operating procedures, policies and risk mitigating measures.Provide advisory service to the Business Units and clients.Assume any other tasks as assigned by the Branch Manager.

Setup Operations Department for SPDB in Singapore.Lead a 5-man Operations Department covering trade finance operations, loan operations, treasury operations and credit administration.Lead the development and testing of the Core Banking System for Singapore Branch.Design the roles, authorities and user access rights of Operations personnel.Manage relationships with key stakeholders in Head Office and other overseas branches.Develop the standard operating procedures and risk control framework in the Singapore Branch.Provide advisory service to business units and clients.Sit in the Branch Management Committee, Risk Management Committee, New Product Committee and Information Technology Committee.Oversee all material outsourced activities and develop a control framework to ensure proper control, monitoring and governance.Ensure that all operations activities are conducted within the regulatory framework, risk control framework, policies, procedures and guidelines.Provide advisory service to business units and clients.

Manage and oversee structured trade & commodity finance operations and import/export operations for VIP trade customers.Work closely with the Business Unit and Middle Office to develop and refine operations procedures covering evolving trade practices and new trade products.Transform specialised trade services setup for better resource deployment, improved efficiency and reduced operations errors.Review the matching of LC terms for back-to-back and front-to-back LC applications.Deputise as Head, Trade & Remittance Operations in case of need.

Manage and oversee the settlement operations for precious metalsStreamline and improve the operations and reconciliation procedures in precious metals settlement.Review operations requirements on the launching of new treasury products.

Manage and oversee import operations comprising 80 staff, cover export operations as and when required.Assist the Sector and Division Head in formulating and implementing bank-wide policies.Engage and interface with Senior Management, Business Units and other Supporting Units during daily operations.Provide trade advisory services to Business Units, Group Offices and trade customers.Streamline and standardize operations procedures across Group Offices.Lead and manage bank-wide projects and improvement initiatives such as trade system implementation and process improvement.Transform import operations to achieve operational efficiency and cross-train staff for all-round exposure.Liaise with auditors, regulators and solicitors on operations matters.Represent the Bank in the Monthly ABS Trade Standing Committee meeting.Conduct a 2-day Overview of International Trade Finance Course to the Bank's Relationship Managers, Risk Management, Group Compliance, Operations Units and Business Technology Services.Conduct a full international trade finance course for bankers in Myanmar.

Led a team of 8 staff in managing overseas projects.Merged and Integrated UOB Radanasin and Bank of Asia in Thailand into a new entity called UOB Thailand.Implemented trade and payment systems in overseas subsidiaries in Thailand and China.Implemented trade and payment systems in overseas branches in Vietnam and Brunei.Provided post system implementation operations support and review.

Performed the role of system administrator for trade and payment system in Operations Support Division.Assisted in the hubbing of Hong Kong Branch trade operations to Singapore.Led and transformed Operations Sector in achieving ISO 9001:2000 and Singapore Quality Class awards in Sep 2002 and May 2003 respectively.

Supervised trade finance operations with extensive knowledge and exposure in all spectrums of international trade financing.Performed joint marketing with Relationship Managers on existing and potential trade customers, and advised the customers on trade-related matters.Designed and launched the OUB Master Trust Receipt & Indemnity AgreementFormulated One-sided Documents Checking arrangement with overseas branches and correspondent banks.Developed the business continuity plan, job descriptions and training roadmaps for all staff.Conducted trainings and workshops for Business Units, trade customers and Statutory Boards.