Eric Tan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Operations Management: Responsible for the day-to-day operations of the hotel. This includes managing front desk activities, housekeeping, maintenance, and other operational departments.2. Guest Relations: Ensuring excellent guest satisfaction . Handle guest complaints, resolve issues, and make sure guests have a pleasant and comfortable stay.3. Staff Supervision: Hire, train, and supervise staff members. Ensure that employees are well-trained, motivated, and equipped to deliver exceptional service.4. Financial Management: Responsible for budgeting and financial planning, monitor expenses, revenue, and profitability. manage room rates, manage room inventory, and control operational costs.5. Sales and Marketing: Work closely with sales and marketing teams to attract guests, promote the hotel, and increase bookings. 6. Safety and Security: Ensuring the safety and security of guests and employees is a top priority. Implement and enforce security protocols, fire safety measures, and emergency procedures.7. Compliance and Regulations: Adhere to local laws, health regulations, and licensing requirements. To keep up with changes in the industry and comply with standards.8. Property Maintenance: Overseeing the maintenance and upkeep of the hotel's physical assets, including the building, grounds, and amenities, is essential to ensure a pleasant guest experience.9. Planning and Strategy: Develop long-term strategies to improve the hotel's performance, guest satisfaction, and overall success. Identify opportunities for growth and expansion.10. Quality Control: Ensuring that the hotel maintains high standards of service, cleanliness, and efficiency is crucial to uphold the hotel's reputation.

2 Lloyd Road, Singapore 239091

- Directs Housekeeping staff and contracting vendors such as public area, pest control, landscape and laundry in the fulfilment of providing housekeeping functions, maintenance and cleanliness within budget, with quality and on schedule.- Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of residents and common areas for sanitation, order, safety and proper performance of assigned duties.- Safety Measurement Officer - Coordinate the implementation of the Safe Management Measures. This will include identifying the relevant risks, recommending and assisting in implementing safe management measures to mitigate the risks and communicate the safe management measures to all personnel working in the workplace- Ensure Hotel cleanliness and maintenance are well taking care.- To Tabulate progress report.- Provide training to department staff and analyse staff performance and feedbacks.- Daily cleanliness and maintenance inspection, included guest room and also public area.- Handling stock supplier (guest room amenities) - stock control, ordering and price comparison for cost saving. Conducting stock check regularly.- Quality improvement program - service, maintenance and cleanliness, 3 majors fact to be improve by doing research, case study, guest feedback and more training and project to improve quality.- Liaises with engineering department for major defects, and contractor for problem solving.- Task assignment for room attendant and handyman for daily, weekly and monthly project included preventive maintenance, crash program and public area deep cleaning.- Organise linens and laundry services to ensure linens are well take care and good for supply.- Assisting Hotel Manager for oversee day to day operations of the front office. Checking OTA and taking care of guest services, ensuring smooth operations.

Singapore

May 2015 – Assistant Manager – Houskeeping at Lloyd's inn.fully in-charge in Housekeeping Department to ensure the operations are run smoothly.Stock control and order.Taking care hotel public area and guest room cleanliness.Conduct training for room attendance.Risk AssessmentFire Respond team.Deep cleaning and defect trackingFront office operations, handling complaints, chk in and chk out process.Room Reservation.Directly reporting hotel operation to hotel manager or onwer.Liaise with vendors for the amenities supply.Linen and laudry operations.Conduct training for Front office – room controllingSOP set up.First Aider WISH Hotel Management System.Deep Cleaning and heavy duty cleaning machine operations.Quanlity improvement programs and preventive maintenance for guest room.

Singapore

-Opera system training- Manpower cost controlling- Stock controlling- Crash Program - Room cleanliness quality improvement program- room attendant and supervisor enrichment training- linen room operation (guest laundry, staffs uniform, guest room linen control)- RA report assignment training- Work Operation machine training

Singapore

-Room attendant assignment.-checking room cleanliness-room controlling -Quality improvement program-Deep cleaning project- Opera system-FCS system-Staff man power controlling

-Assigning for all arrivals room, follow by guest needs and requests.-Priorities VIP room assignment and communicate with housekeeping department to get prepare for VIP arrivals.-Monitor Hotel Occupancy, room availability and communicate with sale and reservation department so that can maximize the room occ& revenue in the same time to avoid over book of hotel rooms.-Maintain healthy pool of rooms so that allow reception to offer guest more option of room choice.-Encourage reception to upselling arrival guest to increase hotel revenue.-Monitoring and determine guest upgrade if the room category is fully booked.- Weekly forecast of hotel occupancy ,arrival guest ,group arrival and special arrangement. Work closely with FOM,DOR and HSKP to get prepared.-Guest history and room preferences check for returning guest make them feel that they are welcomed back and knowing guest preferences to delight guest and gain their royalty.

Diploma In Hotel And Tourism Management, Hotel/Motel Administration/Management

Diploma, Tourism And Hotel Management