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Eric Tello Email & Phone Number

Implementation Engineer III at Q2
Location: Austin, Texas, United States 10 work roles 1 school
2 work emails found @q2ebanking.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email e****@q2ebanking.com
LinkedIn Profile matched
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Current company
Q2
Role
Implementation Engineer III
Location
Austin, Texas, United States

Who is Eric Tello? Overview

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Quick answer

Eric Tello is listed as Implementation Engineer III at Q2, based in Austin, Texas, United States. AeroLeads shows a work email signal at q2ebanking.com and a matched LinkedIn profile for Eric Tello.

Eric Tello previously worked as Application Support Specialist II (Level II Support) at Q2 and Application Support Analyst II (Escalations) at Q2. Eric Tello holds Bachelor'S Degree, Economics from The University Of Texas At Austin.

Company email context

Email format at Q2

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{first_initial}{last}@q2ebanking.com
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AeroLeads found 2 current-domain work email signals for Eric Tello. Compare company email patterns before reaching out.

Profile bio

About Eric Tello

Hello! I'm Eric Tello, I am a graduate of The University of Texas at Austin majoring in Economics with a Business Administration minor. I've had a fierce passion for the field of Economics since high school and it's only strengthened as I worked through my bachelors degree at UT.With a degree in Economics I am a very versatile individual, capable of quickly learning and implementing new techniques. Through the pursuit of a Bachelors of Arts in Economics, I have a unique understanding of the techniques by which data is collected and analyzed.

Listed skills include Microsoft Office, Powerpoint, Web Site Editing, Creative Writing, and 19 others.

Current workplace

Eric Tello's current company

Company context helps verify the profile and gives searchers a useful next step.

Q2
Q2
Implementation Engineer III
AeroLeads page
10 roles

Eric Tello work experience

A career timeline built from the work history available for this profile.

Implementation Engineer Iii

Current
Q2

Austin, TX, US

  • Partnered with clients and internal teams to understand business requirements and direct the configuration accordingly.
  • Developed and performed quality assurance check points within my team to ensure quality and timely delivery.
  • Problem-solved routine to complex issues.
  • Provide Level 2 and 3 support to other team members.
  • Created and implemented tools that increase quality, security and productivity.
  • Tracked status and provided updates in relation to overall implementation process.
May 2019 - Present

Application Support Specialist Ii (Level Ii Support)

Q2

Austin, TX, US

  • Modified software as necessary including, but not limited to, changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the.
  • Regularly troubleshot complex client application, integration and environment issues escalated from Tier 1 support.
  • Troubleshot/resolved customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly.
  • Thoroughly documented and tracked case histories, issues, and actionable steps taken utilizing a case tracking system. Regularly update customers, via phone, email or client relationship management tool, of ongoing.
  • Provided great customer support through direct customer contact, including by phone, email, and case documentation.
  • Managed an individual open case queue, while monitoring the team escalation queue.
Jan 2017 - May 2019

Application Support Analyst Ii (Escalations)

Q2

Austin, TX, US

  • Ensured that customer escalations are managed to excellent professional standards and within Q2 policies.
  • Maintained customer contact to ensure support for resolution of on-going issues, consistency of approach and smooth cross department co-operations.
  • Followed escalation procedures in order to ensure that all customer escalations are tracked and keep all relevant parties informed of actions to resolve issues.
  • Demonstrated ownership of customer issues and worked proactively with Q2 departments and vendors to resolve high impact issues in a timely manner.
Nov 2016 - Jan 2017

Application Support Analyst Ii

Q2

Austin, TX, US

  • Worked within a Support team in order to deliver exemplary professional service to our financial institutions both during regular business hours and part in quarterly 24/7 On Call rotation.
  • Investigated issues utilizing logs and audit trail in order to evaluate root cause or corrective action.
  • Implemented new Database values in order to allow additional products, users, accounts, product types, features or other actions on the part of the end user or the Financial Institution.
  • Wrote custom reports and XML/HTML documents for implementation in the UI. Utilization of Microsoft SQL Manager, TSQL, HTML and Python.
Jan 2016 - Nov 2016

Application Support Analyst I

Q2

Austin, TX, US

  • Provided first-line telephone technical support for the Q2 Solution.
  • Troubleshot/resolved basic customer problems.
  • Answered phone calls in a high-paced environment within acceptable service levels.
  • Accurately recorded cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details.
  • Used available tools, procedures, instructions, and documents to resolve technical problems.
  • Thoroughly documented all research/conversations utilizing a case tracking system.
Jun 2015 - Jan 2016

South By Southwest Registration Support (Contract)

Austin, TX, US

  • Collaborated with coworkers to analyze and fix issues within the South by Southwest badge and wristband registration process.
  • Reinforced tier 1 desktop support skills by providing support for 25 printers and 50+ MacBooks.
  • Bolstered face-to-face customer service skills by breaking down complicated processes into simple explanations that others can understand.
Mar 2015 - Mar 2015

Office Of Student Affairs Desktop Support (Contract)

Austin, TX, US

  • Strengthened crisis management skills through correcting personal computer related errors during stressful end of semester final exams
  • Furthered personal expertise in providing desktop support of an office environment
  • Reinforced customer service experience by working with students to diagnose and repair issues with testing software
Dec 2014 - Dec 2014

Computer Learning Center Proctor

Austin, TX, US

  • Assist in the maintenance of the Tarlton Law Library's computer network on a day to day basis. While also providing tier 1 network support to any students and faculty experiencing computer related issues.
  • Honed technical support skills and tier 1 networking abilities
  • Worked closely with co-workers to isolate and resolve time-sensitive network errors
  • Enhanced qualitative reasoning skills which were then applied to troubleshooting and computer maintenance issues
Nov 2013 - Nov 2014

Licensed Fifa Soccer Referee

Katy Youth Soccer Association
  • Refereed recreational and competitive soccer matches for children 19 years old and younger
  • Responsible for applying sound judgment and decision making skills under pressure
  • Demonstrated conflict management skills by facilitating parent disagreements
Jan 2007 - Oct 2010

Assistant Coach

Williamsburg Settlement Swim Team
  • Showed organizational skills by creating a new system to record swimmers’ times
  • Demonstrated computer skills by implementing new software to organize team meets
  • Built management skills by running weekly practices
May 2008 - Aug 2010
1 education record

Eric Tello education

  • The University Of Texas At Austin
    The University Of Texas At Austin
    Economics
FAQ

Frequently asked questions about Eric Tello

Quick answers generated from the profile data available on this page.

What company does Eric Tello work for?

Eric Tello works for Q2.

What is Eric Tello's role at Q2?

Eric Tello is listed as Implementation Engineer III at Q2.

What is Eric Tello's email address?

AeroLeads has found 2 work email signals at @q2ebanking.com for Eric Tello at Q2.

Where is Eric Tello based?

Eric Tello is based in Austin, Texas, United States while working with Q2.

What companies has Eric Tello worked for?

Eric Tello has worked for Q2, Rightround Llc, University Of Texas At Austin, Katy Youth Soccer Association, and Williamsburg Settlement Swim Team.

How can I contact Eric Tello?

You can use AeroLeads to view verified contact signals for Eric Tello at Q2, including work email, phone, and LinkedIn data when available.

What schools did Eric Tello attend?

Eric Tello holds Bachelor'S Degree, Economics from The University Of Texas At Austin.

What skills is Eric Tello known for?

Eric Tello is listed with skills including Microsoft Office, Powerpoint, Web Site Editing, Creative Writing, Technical Support, Wireless Networking, Microsoft Excel, and Stata.

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