Principal Product Manager - InsuranceSuite Cloud APIAug 2019 - PresentSenior Product Manager - Lead PM responsible for performance of core systems softwareMar 2016 - July 2019• Managed performance scope and focus over 2 major releases based on customer and market requirements• Supported sales performance and scalability needs through on site customer visits, web conference calls, and RFIs for Tier 1 (>=5B DWP) P&C insurance carriers• Prioritized and co-designed performance continuous integration test framework for automated minor release regression testingTooling - Performance Test Framework and InfrastructureEngineering ManagerMar 2015 - Mar 2016• Managed cross functional team responsible for developing internal performance tools and maintaining performance hardware lab and infrastructure• Coordinated between IT, development, and tooling teams to procure and expand performance lab environment• Worked with SAN storage systems, including migrating tooling production data, and collaborated with vendors on storage performance optimization diagnosis• Managed and led initiatives to replace legacy tooling including proof of concepts with HP Performance Center and PuppetBilling System of Record ProductSenior Software Engineer - PerformanceNov 2011 - Mar 2015• Identified, analyzed, and tuned key UI, API, and batch process performance issues on very large generated datasets on Oracle, SQL Server, and Oracle RAC over 2 major releases• Led performance testing for a major release involving 9 developers for over a year, scheduled and prioritized key targets and issues, and worked collaboratively with dev management, Product management, program management, Core Performance team, IT, and other teams• Developed and improved BillingCenter's performance testing infrastructure to meet testing goals, improved test accuracy, and expanded test coverage including: Unicode, UI / API load testing, and Mega Producer scenario testing

Corporate Repair IVR - Infrastructure DeveloperSept 2008 – Present• Worked as core infrastructure developer for IBM BRMS rule engine design, integration, customization, and deployment during 4 releases• Collaborated between development and architect teams in supporting requests, developed solutions / workarounds, and functioned as core liaison to IBM support• Conducted performance tests on IBM BRMS in conjunction with CRIVR to evaluate product effectiveness, and provided baseline results to compare between pre and post BRMS implementationsGCP Networx - Java DeveloperJan 2008 – Aug 2008• Worked as a front end J2EE developer for Networx, a product and services ordering website as part of a multibillion dollar contract to provide telecommunications solutions for the federal government• Designed, developed, and tested web services using Weblogic during accelerated timelines• Maintained version control, server builds, and deployments through software configuration management Web Based Capacity Management - Java DeveloperJul 2006 – Dec 2007• Designed, developed, and tested added features to a J2EE application for displaying network capacity metrics on internal server and network thresholds using web graphs and charts• Helped with high level design and detailed design documents by creating use case diagrams and database table schemas• Supported system testing through table and data maintenance in Oracle DB and by fixing code defectsStrategic Analysis and Reporting - Business AnalystApr 2006 – Jun 2006• Created EXPRESS Ad Hoc reports and reports specification documents using Crystal Reports• Proposed tutorial improvements for new users of SAP Business WarehouseBill Audit and Controls - Java Developer Jan 2006 – April 2006 • Designed, coded, and tested backend load jobs for billing audit validation• Adhered to the AT&T EXPRESS process for design, unit test documentation, and peer review

Conceptualized, assembled, secured, maintained, and integrated varied Windows, Apple Macintosh, and Linux systems and servers of the Associate Vice Chancellor’s and Student Affairs office