Eric Terwilliger Email & Phone Number

Canton, Ma, Us

Member of the executive leadership team (ELT) as advisors to the CEO, and responsible for collaborating on overall company strategy for a 132-year-old mutual life insurance company with over 330 employees in 18 states and two offices. Led and mentored team of two director-level HRBPs, recruiter, and generalist. Worked in heavy collaboration with compensation and benefits manager on overall HR benefit programs and delivery.• Partnered with other ELT peers to manage through return-to-office mandate which doubled the required in-office days from two to four days per week.• Designed and built executive dashboards in ADP HRIS for real-time data analytics, enabling more effective decision making.• Rewrote employee handbook for first update in several years.• Reduced time-to-hire from 122 to 57 days from Q1 to Q4, despite record 19% turnover, through improved processes and new contract recruiter.• Hired 76 new employees into the business (22% of workforce) in 2023, increasing overall headcount by 7%.• Successfully updated and relaunched performance management and annual review process after a three-year hiatus to establish pay-for-performance based annual merit increases.• Guided other executive-level partners in restructuring largest department and functional area of the business.

Victoria, London, Gb

Lead the US human resources operations for UK based company with offices in 5 US cities, 10 countries, and over 700 employees. Primary responsibilities include integrating recently acquired US companies to Moneycorp through policy and benefits alignment, restructuring activities, recruiting, legal and compliance, culture development, and process improvement. Report directly to the global head of HR in the UK.• Expanded North American business by opening Canadian business entity, establishing benefits and payroll providers, and hiring initial employees in a two-month timeframe.• Reduced reliance on outside recruiting by 93% ($185K reduction) in first 12 months, while increasing quality of hires.• Hired 50 employees in last 12 months accounting for 60% of current workforce and 34% increase in headcount.• Set annual strategy for North American organization as a member of executive leadership team.• Lowered overall benefits costs while improving overall benefits quality through research, benchmarking, evaluation, and implementation of benefits updates including 401(k) advisor, FSA provider, and time off policies.• Partnered with managers and leadership on HR-related COVID operations, including furloughs, terminations, salary reductions, return-to-work, and return-to--office preparations in alignment with global strategies.• Wrote updated employee handbook from scratch in alignment with both local and global (as applicable) Moneycorp policies.

Boston , Ma, Us

Led the HR function and reported to executive leadership. Responsible for directing all HR functions and projects including the management of one senior associate, administration of leaves, creation of policies and procedures, recruitment, compensation, and benefits management. Strategic advisor partnering with senior leaders and managers on nurturing company culture, improving employee engagement, and all other employee relations, compensation, and performance management issues. Key contributor and participant in due diligence and ongoing lead HR liaison with parent company from recent acquisition.• Managed lowest turnover in years for 2017 (10%)• Recruited and hired almost 60% of current workforce• Drastically reduced reliance on, and cost of using outside recruiting agencies by strengthening internal recruiting effectiveness and increasing employee referrals• Led “employer branding” campaign to increase Glassdoor ratings by 35% and profile views by 1000%, which led to a significant increase of applications and resume submittals• Increased 401k participation to over 85% through employee education and plan structure changes• Kept healthcare renewal rates to single digit increases year-over-year

Boston , Ma, Us

• Created a "Manager's Toolkit" from scratch that includes information, policies, processes, forms, and templates for managers to use in supervising their teams. Sections include, Employee Relations, Performance Management, Training and Development, Hiring, and Separations• Led and drove the process to research, choose, design, and implement a new performance review system (Halogen) on time, including training of all employees and managers

Boston, Ma, Us

Sourced and recruited talent for all staff positions on an international scale for Boston’s #1, premier international law firm. Focused in recruiting for HR, Secretarial Services, Information Services, Trust Management, Legal Services, Business Development, Knowledge Management, Library Services and Finance positions at all levels.• Filled over 30 full-time, permanent positions with Exempt and Non-Exempt status in the first 4+ months• Managed a requisition load of over 25 open positions at any one time for positions across the country and globe• Coached another staff recruiter in managing agencies, recruiting strategies and interviewing techniques

Sourced and recruited talent within an industry leading medical manufacturing EEO/AAP environment specializing in admixed solutions and custom compounded medications.• Transitioned from active hiring operations to reduction-in-force operations and assisted with all aspects of administering a “WARN Act” lay-off for 800+ employees• Implemented innovative and strategic recruiting strategies and programs including developing and leading job fair and direct mail postcard campaigns resulting in more applications than ever before• Successfully partnered with C, Director, and VP level hiring managers about recruiting strategies, candidate profiles, interview feedback, hiring recommendations and employment offers• Conducted weekly meeting with Sales Managers and VPs about sales team compensation and changes to commission structures• Tracked applicants, candidates and new hires within company’s web based ATS and manage process flow

Columbus, Ga, Us

Sold various insurance products to small businesses and individuals. Guided and made recommendations to individuals on best choices for their personal situations.• Recognized with “Fast Start” award for outstanding production in first 5 weeks of employment• Invited to join CIT management training program after first 3 months of employment

Wayne, Pa, Us

Ran a full recruiting desk for industry leading, nationwide permanent placement recruiting company specializing in the food and beverage manufacturing industry.• Produced more revenue than any other NEW employee in 2009.• Obtained the best interview to placement ratio in the company (2.5 to 1). • Maintained a placement fee average ($19k+) higher than company average ($14k).

Arvada, Co, Us

Ran a full recruiting desk in the commercial construction industry by partnering with clients with open jobs to work on and finding candidates to fill those positions on my own.

• Successfully source and recruit candidates in the accounting and finance fields for full time positions by use of internet resources, referrals, cold calling and reactivation resulting in $450,000+ in permanent direct hire placement fees for 2007 (135% increase over 2006).• Maintain database of candidates, clients and job orders for executive recruiting team. • Write, edit and post job advertisements on various internet job boards. • Maintain and update a comprehensive list of current open permanent positions for team of six executive recruiters.

Oak Brook, Il, Us

• Coordinated shipments via truck and rail from coast to coast. • Handled customers dispatch requests and customers load tracing requests. • Communicated effectively with rails, drayage carriers, and other Hub offices to resolve service issues.

Boston, Ma, Us

Bachelor Of Business Administration - Bba, Human Resource Management

International Business Administration