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Drive our EPP security products as the voice of our customers. Collaborate with UX designers, architects, developers and testers to create delightful and engaging experiences with the highest level of efficacy in securing customer devices. Maintain and utilize the roadmap to drive the product vision and strategy.(Aquired by BlackBerry in 2019)

Identified customer needs, and worked with architects, developers and test engineers to develop them. Defined, managed and executed the product roadmap for three products. Translated product features to user stories, and prioritized them in the backlog. Evangelized and implemented software quality improvements across functional teams.Managed groups up to 4 team managers and 26 engineers split across 4 teams. Removed obstacles to enable them to do their job more effectively. Scheduled and allocated engineers on projects and guided the team to learn new skills so they can stay relevant.

Technical liaison between customers and engineering. Translated customer’s business needs to system requirements. Defined product requirements, and drove architecture reviews and impact assessments. Worked with project managers on project schedule and personnel management.

Team lead for multiple development teams across the full set-top box software stack for DIRECTV. Provided technical direction and guidance to team. Developed new features, fixed bugs and provided support for customer issues. Took on an additional role as a set-top box architect.

Responsible for set-top box integration, development, and support. Worked with set-top box manufacturers to integrate their hardware and drivers with our middleware for DIRECTV set-top boxes. Created test plans, various methods of data connection and data processing unique to an issue known as “CAP Deafness”, where set-top boxes stop receiving key pairs for decrypting video.

• Designed and developed a user Interface for a mobile satellite phone.• Feature lead for the Modem Simulator feature which m. Responsible for feature’s high-level design and supervised implementation.• Feature lead for DSPAD protocol, a 3270 BISYNC PAD.• Projects were developed in C with VxWorks RTOS.• Technical Lead for the Host Traffic Concentrator which an embedded gateway that multiplex thousands of TCP/IP connections or UDP sessions to one or a few TCP/IP connections to hosts.• Developed IP Gateways for transporting traffic between legacy serial protocols via IP.• Developed X25 Packet Assemblers Dissemblers (PAD) for transporting traffic between asynchronous protocols and X.25.• Projects were developed in C with an in-house proprietary OS.

Responsible for improving stability and performance of our customers’ VSAT Networks and was third-tier support for customers like Chevron, Shell, Arco, Ross Clothing Stores, Jack in the Box and Alliance Data Systems.• Integrated third-party software, such as SNMP Managers, network analyzers, and traffic shapers to support VSAT Network Operations Centers. • Acted as an interface between Operations and Engineering. Responsible for communicating software needs to Engineering.• Pilot Engineering responsibilities for potential customers. • Worked with Program Managers, Field Support, and Installation Managers to support customers’ VSAT network.• Maintained VSAT equipment, backhaul circuits, CSU/DSUs, and routers.

Responsible for all technical aspects of customer’s VSAT network.• Worked with Program Managers, Field Support, and Installation Managers to support customers’ VSAT network.• Maintained VSAT equipment, backhaul circuits, CSU/DSUs, and routers.• Accounts included Chevron, Shell, Arco, Ross Clothing Stores, Jack in the Box, and Alliance Data Systems.

Software Engineer for the North American Satellite Division, developing applications for VSAT product, DIRECWAY.• Technical Lead for the Host Traffic Concentrator product. Stand-alone UNIX PC whose purpose is to multiplex thousands of TCP/IP connections or UDP sessions to one or a few TCP/IP connections to hosts.• Developed IP Gateways for transporting traffic between legacy serial protocols via IP.• Developed X25 Packet Assemblers Dissemblers (PAD) for transporting traffic between asynchronous protocols and X.25.• Projects were developed in C with an in-house proprietary OS.