Troubleshoot, maintain, and manage Athonet mNET EPCs (Enhanced Packet Cores) for MNO's (Mobile Network Operators) LTE Networks. Troubleshoot, maintain, and manage Nokia eNodeBs for LTE networks.

Troubleshoot, maintain, and manage outdoor and indoor DAS (Distributed Antenna System) and fiberoptic networks nationwide. Troubleshoot, maintain, and manage Small Cells for MNOs (Mobile Network Operators) and fiberoptic networks.

CSMO Advanced NOC - Provide Technical Support via the telephone and remote connection for Astro 7.X Public Safety Two-way Radio Network Infrastructure for US Federal and DOD Customers. Train new collegues on troubleshooting Astro 7.X radio systems. Respond to alarms received from managed customer’s systems, performing remote troubleshooting when possible.

Provide Technical Support via the telephone and remote connection for Astro 7.X Public Safety Two-way Radio Network Infrastructure. Manage and resolve escalated customer system issues using problem solving skills and working with development to identify software defects.Worked within and familiar with the following Operating Systems: Redhat Linux, Solaris, Windows, and VMWare/ESXi.Working knowledge of LAN/WAN, TCP/IP, Virtualization (VMWare ESXi, Sun Solaris Zones) and Active Directory.Experience with configuration, testing, performance analysis, and troubleshooting.Knowledge of two-way radio systems, TCP/IP networking, and VMware Virtualization.Assist Engineering with characterizing and resolving system issues in a timely manner.Translate Customer Security Policy requirements into technical implementation of Firewall rules and Router access control list. Perform system hardening implementing layered security safeguards and countermeasures such as router link encryption, secure SNMPv3, centralized authentication, centralized event logging, Ethernet port security, securing protocols with SSH, configuration of IDS and IPS boxes.Perform technical training of new hires, coach team members to enhance their technical knowledge and skill-sets. Perform root cause analysis to identify system design issues.Supply recommendations and implement solutions to complex problems on Motorola Astro P25 communication systems.Assisted with the launch of Managed Services Network Operation Center until staffing was at appropriate levels.Oversaw successful launch of Remote Service Delivery program to resolve customer issues without need to send to the field.

Tier 3 technical support for Motorola IMDAS (Intelligent Mail Data Acquisition System) for the United States Postal Service. Duties include troubleshooting issues with handheld scanners, docking cradles, switch, LIM server computers, network connectivity issues and dial up modem connectivity issues. I also acted as the team’s CrashTrack lead, interfacing with Engineering and Quality teams to identify and rectify hardware defects and software issues.

Product Test Engineer – IMDASProduct testing and fault isolation for Motorola IMDAS, Intelligent Mail Data Acquisition System. Create and maintain the network, infrastructure and computer systems for lab environment simulating customer’s operational environment. This includes DC, AD, DNS, and WSUS servers, SMS 2003 and Norton Antivirus servers as well as Cisco 3500 & 2500 (PPP Server) series routers, telephone line simulators and NIM (Upscale) and LIM (Downscale) data collection servers.Document hardware & software setup, writing technical and support documentation.

System Support Center TSO - Technical Specialist E911 Emergency Telephone SystemsSupport first and second level technical issues for Motorola customer base regarding 911 emergency telephone systems. Platforms include Centralink Classic, Lucent Palladium (Centralink 2000) and Plant Equipment, Inc. systems. Interact with MSS shops, FSO, FTR, third party vendors and public safety officials. Troubleshoot hardware, software and database issues to deploy and maintain e911 emergency telephone systems. Document hardware & software setup, writing technical and support documentation. ms.

Software Technical Support RepresentativePhone support Tiers 1 & 2 to internal/outside Motorolans & consumers. Assist customers with software/hardware installations, modem, PC, cell phone & Bluetooth troubleshooting. Designed and maintain content for Technical Support Website. Document hardware & software setup, writing technical and support documentations for different Motorola products.

Customer service for Motorola wireless phones.