Eric Thomas Email & Phone Number

London, United Kingdom

1. Created projects plan using Microsoft project, scoping and organised the project achieve project goals2. Successfully managed teams to achieve targets and reduce complaints year on year3. Used trackers to plan and report on all aspects of the projects. Reviewed ways to reduce labour and to improve projects increasing customer satisfaction4. Ensured all circuits are in the system and chased through with the customer and Internal BT and to make sure all is delivered on time to… Show more 1. Created projects plan using Microsoft project, scoping and organised the project achieve project goals2. Successfully managed teams to achieve targets and reduce complaints year on year3. Used trackers to plan and report on all aspects of the projects. Reviewed ways to reduce labour and to improve projects increasing customer satisfaction4. Ensured all circuits are in the system and chased through with the customer and Internal BT and to make sure all is delivered on time to allow successful migration 5. Excellent problem solving skills acquired in a fast – paced and dynamic environment6. Liaised with clients and third party suppliers including OpenReach7. Responsible for scheduling, tracking, issue/risk management for: data capture surveys, arranged all internal cabling and aspects of circuit delivery with Customer for OpenReach(All OOH)8. Provide weekly status reports for input into the Senior Managers weekly reports. Provided the customer with a weekly report and shared the project plan schedule to show progress also on a weekly basis.9. Managed the risks, issues and dependencies associated with projects. 10. Identified activities required to support programme milestones, ensuring that resources are aligned11. Monitored and tracked progress of delivery against agreed timescales and plans, covering delivery of new circuits, (including Featurenet products), Shifts, Ceases, Cisco kit ordering and delivery, and reporting progress against plan to the customer Show less