Eric Thompson Email & Phone Number

Manchester

Accountabilities: Maximising sales and profitability. Maintain and strive to improve operational standards. Motivate store team through induction, training and development to enhance team colleague’s individual performance, all aspects to deliver Great Customer Service.Key objective within store / role is managing and building on Food , Wine, News Home Delivery, currently utilising large networking system operation managing currently 500 store active accounts. Achieving the all Financial and non financial KPIs by driving sales and creating an inviting environment where high quality customer service is a culture and everybody is habituated with that. Deliver the highest level of customer service and satisfaction.

Central Operation, Manchester

Retail Project Manager, with excellent focus within Retail systems and processes. Wealth of experience in Store systems both tills systems and Back Office. Very focussed on the end user to ensure colleagues find the equipment they use are user friendly, and allow them to deliver their role with confidence to the benefit of the paying Customer.Flair for adaptability, problem solving and solid analytical skills. Experience in leadership, management and negotiation skills. Holding a clear vision of the wider implications, adaptable to change and sees change as positively tailored around the customers’s needs. Strives to deliver Projects which improve business efficiency, reduce costs, adding value to customers & improve colleague ways of working. Simplify processes or remove unnecessesary tasks.Develop solutions to evolve the future business vision. Lead, coach and develop UAT testing team to enhance their skills in testing store systems and recommending changes that will enhance systems to get the end user's buy-in to provide business benefits.

Manchester

To introduce the best store operational practices ensuring smooth running of store IT Systems. Improve product availability & reduce stock holding, enforce managing waste by ensuring processes and system compliance therefore maximising sales performance to achieve the business benefits. Manage, coach team of trainers to support store colleagues to enhance their knowledge and confidence in providing best customer service and business results.

Greater Manchester

Store Managing stores various types inclusive of Convenience to Superstore, inclusive of Petrol Forecourts. Accountable: Maximising sales and profitability. Maintain and strive to improve operational standards. Motivate store team through induction, training and development to enhance team colleague’s individual performance. Building a highly motivated and developed team by introducing personal development plan and doing performance review time to time, helping the team and the individuals to achieve the target.Achieving the all Financial and non financial KPIs by driving sales and creating an inviting environment where high quality customer service is a culture and everybody is habituated with that. Deliver the highest level of customer service and satisfaction.