Eric Thuillier Email & Phone Number

Sophia Antipolis, France

Technical writer. Part of an international team of 30+ writers. Structured DITA content writing.Autonomous in the whole process from creation, to update, review, test, and final delivery.Writing guides on Cortex-A cores, with a development cycle between one and two years. Changes tracked on Jira, processes and procedures logged in Confluence.My tools: Ixiasoft CCMS, Oxygen XML Author, Confluence, Jira, Adobe Acrobat Pro, MS Visio, EdrawMax, draw.io.

Sophia Antipolis, France

Sophia Antipolis, France

Technical Writer and change manager on CrossKnowledge Learning Suite and Mohive solutions.Writing the Wiki user guide in English and French. We are an Agile team, releasing patches and minor releases. Incidents, enhancements, requests and epics can be documented depending on the customer impact! I present the changes internally and update the customer guide according to technical changes, customer insight team feedback, support team requests.My role is also to get the internal… Show more Technical Writer and change manager on CrossKnowledge Learning Suite and Mohive solutions.Writing the Wiki user guide in English and French. We are an Agile team, releasing patches and minor releases. Incidents, enhancements, requests and epics can be documented depending on the customer impact! I present the changes internally and update the customer guide according to technical changes, customer insight team feedback, support team requests.My role is also to get the internal feedback, my own feeling, and inform the management team when a change in the interface/sequence might be difficult to handle by our customers. Then comes a phase of risk mitigation to decide wether the update needs to be published this month as it is, or next month with more features that will ease the change process for our customers.My tools : MediaWiki, Microsoft Word and Excel, Adob Indesign, GitHub, Jira, Spira. Show less

Sophia Antipolis, France

User manuals writing (creation and update) for automation software solutions (Unity and SoMachine) for Schneider Electric by Takoma. Full user manuals documents set creation and writing for a new home automation product range (R&D departments in Denmark and France).• Working language: English (technical specification inputs, writing, meetings)• Working process: Individual work on various documents. Team work to create links and put all individual documents together in order to create: a… Show more User manuals writing (creation and update) for automation software solutions (Unity and SoMachine) for Schneider Electric by Takoma. Full user manuals documents set creation and writing for a new home automation product range (R&D departments in Denmark and France).• Working language: English (technical specification inputs, writing, meetings)• Working process: Individual work on various documents. Team work to create links and put all individual documents together in order to create: a single help file (.chm), a documents DVD (.pdf), and instruction sheets (.ai).• Method: Information Mapping® method compliance. Respect Schneider Electric internal style guides. Respect documentation creation process: first, intermediate, and final draft stages. Internal cross-checks and R&D reviews at each process stage. Define graphical needs. Safety constraints integrated from first writing action up to the final delivery validation.• Operating mode: Autonomous writing. R&D and other technical writers exchanges during the whole process to manage interlinks and cross references. Connection of all individual manuals to create a single documents set compiled with the software.• Daily used tools: Adobe Framemaker, TCToolbox, Microsoft Word, Excel, Visio, Gimp, Photofiltre Show less

Le Cannet, France

Increase the turnover by contracting new customers and creating long term relations.Offer: accounting solutions and informatics infrastructure follow-up and evolution.

Annecy, France

• Manager of a 10 consultants team based in Toulouse and Annecy, 1.4 M$ turnover.Increased Toulouse team from 2 to 6 consultants, answer customer needs.Technical needs evaluation and reviews, consultants recruitment, individual annual appraisal interview , consultants equipment follow-up, commercial department interface.• Training and support team manager (8 trainers team), 0.8 M$ turnover.

Annecy, France

• Teach CAN and VAN networks to Peugeot, Citroen and Renault engineers. Theoretical and practical courses design. Trainings in customer sites in France, Spain and China. • Support (hotline) on NSI products - hardware and software -.

Diplôme D'Ingénieur, Electrical And Electronics Engineering

Dess Management Et Administration Des Entreprises (Mae), Business Administration And Management, General