Eric Tinker Email & Phone Number

Idaho Falls, Idaho

Installed and maintained Fiber Optic Internet, ensuring efficient and reliable connectivity for residential and business clients.Conducted site surveys and recommended optimal solutions for network installations, ensuring maximum coverage and performance.Configured and troubleshooted business WiFi networks, phone systems, and internal networks, resolving issues promptly to minimize downtime.Provided exceptional customer service by addressing inquiries, resolving service-related problems, and ensuring high levels of client satisfaction.Collaborated with cross-functional teams to coordinate network upgrades, installations, and repairs, ensuring seamless project execution and timely completion.Assisted in managing network security, implementing measures to safeguard client data and systems from potential threats.Conducted regular maintenance activities, including firmware updates, equipment replacements, and preventive maintenance tasks to ensure optimal network performance.Documented work performed, maintained accurate service records, and generated reports to track service orders, equipment inventory, and network configurations.

Maintained daily operations for United States Air Force Link 16 and ACMI equipment, ensuring their reliability and performance.Managed COMSEC (Communication Security) responsibilities, implementing and maintaining secure communication protocols and encryption devices to safeguard sensitive information.Installed patches and updated configurations to meet system requirements, enhancing efficiency and functionality.Conducted regular equipment inspections, identified and resolved issues, and performed preventive maintenance to minimize system downtime.Complied with stringent quality control standards and followed established procedures and regulations to maintain a secure and efficient operational environment.Maintained accurate records of COMSEC activities, including key management, cryptographic equipment maintenance, and inventory control.Participated in audits and inspections to ensure compliance with COMSEC policies and procedures.Assisted in the development and implementation of training programs to educate personnel on COMSEC procedures and practices.

Helped create processes that improved stats. Contributed to knowledgebase articles. Worked on projects to reduce costs. Assist in training and improving training process for new agents. Performed Tier III hardware and software troubleshooting.

Provided T1/T2 technical support for the Navy Marine Corps Intranet