Computer Service Technician
CurrentDiagnosing and troubleshooting computer issues, including software, hardware, peripherals, and network in a Windows enterprise environment. Utilizing a tech support call system to manage, monitor, track, and log issues for users and devices, and report on solutions for each call for future use. Instructing users on how to resolve frequent issues and answering other computer related questions. Removing and replacing computer components as needed for repairs or scheduled hardware or software upgrades.