Eric Tolbert Email & Phone Number

Little Rock, AR, US

Little Rock, AR, US

• Proactively establish and maintain effective working team relationships with all support departments.
• Representative will be the customer point of contact and development of customer relationship, as well as customer liaison between internal departments.
• Responsible for order entry and order tracking through completion
• Responsible for all billing disputes and resolution
• Coordinate with internal departments to ensure the delivery of dark fiber deals and new installation of lit services.

Little Rock, AR, US

Design virtual and physical circuits, assign data VLANs and VPIs, update MSS records in equipment inventory and network systems, resolve remedy tickets, issue ISR, EWO's, and complete MSS tasks as assigned.

Basking Ridge, NJ, US

Manage decommission of wholesale private line, LD, and SS7 portfolio. Manage discontinued billing to all wholesale customer accounts as circuits are decommissioned. Prepare montly billing statement for largest private line client. Prepare weekly status reports of decomssioned circuits. Research Metasolv, WCIS, Xng, and other databases for circuit.

Little Rock, AR, US

Technical Support for Wholesale Sales team by verifying network capacity, notifying customer's of planned maitenances, managing customer circuit requests from receipt through billing. Provide account analysis, billing verification, cost/revenue analysis, adhoc reporting to sales team.

Little Rock, AR, US

Initiate circuits requests for internal Alltel groups and external customer primarily on the Alltel fiber network. Manage complex installs, regrooms, and inventory updates. Provide training and guidance to new and existing members on systems, processes, and circuit routing.

Little Rock, AR, US

Initiate requests for internal Alltel groups and external customer requested new install projects, disconnects, regrooms, inventory updates, and inventory corrections individually as well as with TSG team member. Converted KINNET, Kansas Wireless, and Aliant inventory Alltel naming convention for circuit design creation, billing, monitoring, and.