Eric Toledano Email & Phone Number

Mexico City, Mexico

Leader for Noth America region, key responsibility to allocate spare parts to maximize machinery up time across the installed base, self sustained program with net return goals.

México

Leader in Customer Journey and Experiencie for HP Indigo Business. Main tasks: 1) Establish a common work plan with specific deliverables to make the HP Indigo relevant for our customers 2) Maximize our customers' experience in learning and adopting HP Indigo technology. 3) Monitor and evaluate the execution in the different stages. Get feedback for our continuous improvement.

Ciudad De México Y Alrededores, México

Ciudad De México Y Alrededores, México

Personal & Printing Systems Division - HP Indigo businessKey Abstract:Primary objective is to excel customer satisfaction in the installed base while driving upsells during periodic account reviews.Bias to action & embrace change. Support channel partners by providing strategies & opportunities with service advantage models. Communication Skills at all levels. Motivate team & people engagement. Patience even in stressful situations.Monitoring overall performance of servicesPulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities.Main achievements:- Create positive trend in Service - Net Promoter score.- Move the Service organisation in the direction of new models of excellence at delivery.

Ciudad De México Y Alrededores, México

Personal & Printing Systems Division Key abstract: - Leader of a global program with responsibility in Latin America. – Integration of cultural diversity. – Report to different players across organizations and countries.– Build teams for success.- Managing (i.e., tracking, updating, reviewing) the dashboard and executive reports using metric data.– Minimize risk and manage limitations, i.e. budget, personnel, time frame.- On going project: Introducing Series 20000 in Mexico.Main achievements: - Succesful deployment of the largest project ever for HP Indigo Division in LA.

Ciudad De México Y Alrededores, México

Personal & Printing Systems Division Key abstract: - Attitude for service – Ability to share knowledge and expertise – Delight customers.- Active role to increase Total Customer Experience. - Manage service for Key Accounts.

Monterrey Y Alrededores, México

- Identify new business opportunities at engineering & design centers before they come out to the market. - Coordinate and align production plant to the business strategy. Proposal and justification of investments to achieve business goals.- Manage international programs and coordinate execution with different departments. - Motivate and inspire the support staff at different levels. -Coordinates efforts in order to fulfill quarterly and annual objectives- Maintain a full account mapping of potential 3M opportunities- Learns and applies business unit marketing policies, procedures and plans. Utilizes selling process to achieve sales results.- Provide appropriate sales supportservices to customers and distributors, based on level of knowledge- Obtain new specifications for 3M products at local manufacturing site.

Monterrey Y Alrededores, México

-Plan and manage time and resources for effective coverage of territory, communications, and other responsibilities. - Work within budget guidelines. Assess own territory to understand and focus on themost opportunity accounts- Manage Key accounts creating intimacy and building trust.- Uses CRM tools to plan and manage territory.- Continuously learn and improve skills relative to the market, products, applications, selling,administrative and other skills.

Guadalajara Y Alrededores, México

Abstract: - Keep installed base Up & Running. - Facilitator for up-selling and cross-selling. - Service region manager.– Technical support to Central America.Main achievements: - Training and ramp-up of the first industrial HP Scitex plotter in Costa Rica (2010) -Training and ramp-up of the first industrial HP Indigo press in Guatemala (2008) - Project for US citizen ID’s with HP Indigo s2000 press in USA (2006).

Ciudad De México Y Alrededores, México

- Specialist in a variety of innovation technologies in commercial and industrial printing market, incharge to manage accounts for service.- Installation, maintenance and service for Hewlett Packard Indigo & Mitsubishi Heavy Industries, operational training and training to new service engineers.

Master Of Business Administration (M.B.A.), Negocios Internacionales

Ingenieria En Sistemas Electrónicos, Electrical And Electronics Engineering