Eric Traill, Pmp Email & Phone Number

Covington, La, Us

Covington, La, Us

Lafayette, La, Us

• Established Agile frameworks, including Scrum and Kanban, across 8 teams tailored to the specific needs of diverse projects within the organization• Facilitated regular Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to enhance team communication and productivity• Developed and executed Agile training programs, equipping team members with the necessary skills to embrace Agile principles and practices

Lafayette, La, Us

• Led a team of developers through the successful delivery of the final stages of an Oracle Fusion Cloud implementation• Developed a prioritization framework based on business value and technical feasibility, creating a roadmap for the phased retirement of over 300 applications, processes, scripts & tasks• Oversaw the team’s help desk transition from ManageEngine over to Service Now, including training the Business & Technical teams on Incident & Problem Management, creating the Service Catalog portfolio & best practices regarding Change Management

Lafayette, La, Us

Meet with customers for various departments to create documentation on specifications and other artifacts related to projects assignedOwn the process and creation of business and functional requirements for related User Stories on projects they are assignedAssists other technical staff as needed with regards to testing responsibilitiesAssist in the creation and execution of both manual and automated test cases that meet the functional requirements as well as building out regression test casesProject management and skills are essential in being able to plan for the appropriate testing activities related to project deliverables

Metairie, La, Us

Prepared software requirements and specification documents after observing software application domains. Other responsibilities include analyzing and preparing business requirements, providing support to end-users, updating software systems, making sure business projects are implemented in time and improving system performanceProjects:• Secure Credentials – (Goal: Maintain software for Airport Badging functions) Assisted the Program Manager with planned and emergency software releases. Managed work item backlog with grooming requirements and bugs into future and current sprints. Updated program workflows as federal requirements impacted identify management protocols• ICE Kiosk – (Goal: Pilot Program with ICE and an autonomous Kiosk)Designed an independent kiosk system that included pairing GCR hardware and software with another contractor’s software and ICE databases to collaborate fingerprint scans, automatic photo capturing and facial recognition to return information on federal wants and warrants• Quality Control Management – (Goal: Manage testing team for new & existing software test cases)Managed test strategies and directed QC team testing. Executed test cases for functional, validation, end-to-end, and regression testing for Web and Client-side applications. Developed Company First test summary reports for upper management that included velocity readiness and bounce rates • New Customer Integrations – (Goal: Remote and on-site software installs & Go Live)Assisted the Program Manager with new customer database integration and hardware installation. Gathered requirements to ensure our software platforms could communicate to various airport security systems and importing data in from legacy systems• Help Desk Management – (Goal: Provide remote support for multiple software applications)Support included remote access into workstations, virtual machines and databases to Identify problems, diagnosed causes and determined corrective actions

Covington, La, Us

Identified opportunities for improving business processes and using technology to eliminate problems that affect productivity, output and distribution. Used strong problem-solving and analytical skills, communication and interpersonal skills to improve processes for accounting-based systems. The projects that have been worked on under this position were:• BA Process – (Goal: Implement systems that meet Project Management Institute’s ideology) Developed the Business Requirement document (BRD) and Functional Specification documents (FSD) protocol including implementing new knowledge management structures for fledging PMO• Enterprise Resource Planning - (Goal: Choose new ERP system or upgrade existing systems)Documented all processes involving the financial & accounting systems to create requirements for new ERP system. Conducted initial vendor interviews. Documented risks & testing requirements • Hosted Back Office – (Goal: 3rd party hosted mapping web portal for customers to interface with)Created BRD & FSD documents after internal interviews and focus groups. Currently working with PMO on schedules & vendor contacts• Credit Card Cycle – (Goal: Update all internal systems to meeting new credit card billing systems)Created BRD & FSD documents after internal interviews and focus groups. Documented work flows to maintain BRD & FSD. Currently working with PMO on schedules & vendor contacts• Power BI – (Goal: Transition manual processes & older SQL reporting systems to Power BI)Conducted interviews to document accounting & financial work flows. Interviewed & managed vendor access & networks along with schedules and deliverables

Dallas, Tx, Us

Dallas, Tx, Us

Designed & manages new project management directiveManages quantitative and qualitative research for new products; collects and summarizes research to provide insight and implications to leadership; and analyzes sales trends to identify opportunities, risks and key driversValidate and improve processes and efficiencies by developing research plans and designing/conducting research surveysResearches, develops and documents operational processes and procedures for new product development initiatives and for current business processes to enhance sales, increase revenues, better employee efficiency and maintain guest servicesCreates and manages internal process flows for new product developmentLeads cross-functional teams to identify research methodologies for new processes and procedures

Dallas, Tx, Us

Monitored sales and market developments for up to 80 locations in nine statesProvided strategic support to franchisees to grow profits and sales by coaching in marketing, Point of Sale reports, P&L analysis, historical trends, customer feedback, and general business operationsLed the development of a new toolkit designed to assist consultants in analyzing store level performance and improved performance in sales and operational cost control Enforced brand standards through routine Quality Assurance checks and consistent follow up

Dallas, Tx, Us

Dallas, Tx, Us

Provided on- & off-site operations support to franchisees during initial phase of store operationsPrimary responsibilities included executing systems and operational procedures, training in guest experience elements, food safety & sanitation, product handling, equipment operation & maintenance, executing local store marketing, and quality assurance