- Improved 85% of employee satisfaction by creating and resolving 75+ tickets weekly using Remedy, regarding issues based on hardware, software, networking and telecommunication issues- Strong analytical skills for effective problem resolution refined through meetings and teamwork- Troubleshooted and securely accessed workstations on a daily basis to assess and diagnose the issue leading to best customer satisfaction.- Was in contact with software and hardware vendors when ordering parts and services - Granted and restricted network privileges to network drives as well as SharePoint sites- Deployed Operating Systems using Microsoft Deployment Toolkit (MDT)

- Provided excellent customer service while reliably completing a variety of upkeep tasks. - Resolved customer complaints while keeping a professional and respectful manner- Demonstrated precise organization and time management skills by helping multiple customers