Under general direction performs as a top-level technical expert in one or more areas of the OSF Infrastructure profile. Acts independently or as a member of a project team responsible for providing technical guidance concerning the healthcare business implications of the implementation of various technology solutions. Systems Administrators evaluate, plan, design, configure and project manage implementations of core technology and Mid-Range / Mainframe systems. They analyze, test, troubleshoot, and maintain all technology solutions within the OSF Production environment. They provide documentation to support system design, implementation, maintenance, testing, and training. They ensure the stability, availability, and reliability of the Systems implemented into the production environment. Specific deliverables include daily ticket/work request handling and event management in terms of overall availability/performance. Project deliverables include system specifications, implementation plans, and ongoing performance management and capacity planning for the existing devices within the Technology Environment. These services require "24x7" availability when escalated incidents occur, therefore commensurate support is required. The Systems Administrator will also perform design changes related to application integration, system administration, problem management, preventive maintenance, and performance tuning, all within best practice standards. Regularly provides guidance and training to less-experienced administrators.

Under direct supervision, Systems Administrators evaluate, plan, configure and project manage implementations of core technology and Mid-Range / Mainframe systems. They analyze, test, troubleshoot, and maintain all technology solutions within the OSF Production environment. They provide documentation to support system design, implementation, maintenance, testing, and training. They ensure the stability, availability, and reliability of the Systems implemented into the production environment. Specific deliverables include daily ticket/work request handling and event management in terms of overall availability/performance. Project deliverables include system specifications, implementation plans, and ongoing performance management and capacity planning for the existing devices within the Technology Environment. These services require "24x7" availability when escalated incidents occur, therefore commensurate support is required. The Systems Administrator will also perform configuration changes related to application integration, system administration, problem management, preventive maintenance, and performance tuning, all within best practice standards. Guide and advise less-experienced Systems Administrators.

This position is responsible for working with various organizations within OIT to support Microsoft technologies. Strong Microsoft Windows systems administration experience is necessary to perform the duties assigned to this position. The candidate will install, configure, maintain and perform testing of Microsoft operating systems, related utilities, applications, and hardware. The candidate is responsible for troubleshooting server-based hardware, operating system, and software problems. Monitors systems activities and initiates configuration changes to optimize performance. Performs system analysis to ensure best practices for security and service. Develops procedures for routine administration including design, patching, deploying software, implementing changes, and Microsoft Windows server configuration tuning.Job Responsibilities will include:• Install, configure, administer and troubleshoot Microsoft Windows operating systems• Administration of Active Directory and Group Policy Management in an enterprise environment• Building, configuring and maintaining hardware• Working with virtualization technologies (VMware and Hyper-V)• Scripting and automating processes using PowerShell • Monitoring and backups• Working closely with customers to support service level agreements• Documentation of processesJob Skills & Abilities are but us not limited to:• Intermediate knowledge of Microsoft Windows administration • Intermediate knowledge of Active Directory and Group Policy management• Familiarity with VMware and Hyper-V• Demonstrated PowerShell scripting skills• Effective interpersonal skills and the ability to communicate, both written and orally• Strong analytical and problem-solving skills with attention to detail and accuracy• Experience with SharePoint, SQL, SCCM

Engineering of solutions for various project and operational needs.Install new / rebuild existing servers and PCs in accordance with standards and project/operational requirements.Install and configure systems such as supports infrastructure applications or Asset Management applications.Develop and maintain installation and configuration procedures.Contribute to and maintain system standards.Research and recommend innovative, and where possible automated approaches for system administration tasks.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and sent off site as necessary.Perform regular file archival and purge as necessary.Create, change, and delete user accounts per request.Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments.Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.Upgrade and configure system software that supports infrastructure applications or Asset Management applications per operational needs.Perform periodic performance reporting to support capacity planning.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Maintain data center environmental and monitoring equipment.Decisions normally have a noticeable effect department-wide and company-wideResponsibility for training, instruction on new Hardware / Software.Provide advice and recommend actions involving rather complex issues.Provides occasional guidance, some of which is technical.

Assist clients with technical problems and implementation of new equipment and software.Have the ability to implement, document, troubleshoot, and support IT equipment and environments utilizing a variety of applications and tools.Work and communicate closely with other team members, clients, and vendors in all aspects of service and support to meet business and technical goals.Problem diagnosis and repair, with appropriate escalation when required.Thorough documentation of client configuration settings.Work independently, prioritizing tasks appropriately.Manage service requests to closure and client’s satisfaction.Consistently and conscientiously report hours worked by task and by client, despite overlapping schedules and conflicting demands.Assist with other client service activities as needed.Outstanding trouble-shooting skills: ability to quickly recognize root cause, and to make lasting improvements, not just patch the symptoms.Working knowledge of most of the following technologies:Hardware(includes but is not limited to): - Wired and wireless networking by Cisco, HP, Sonicwall, and others. - Servers, PCs, and laptops by Dell, HP, IBM, and others. - Email enabled smart phones by BlackBerry, Palm, and others. - Thin clients, printers, UPS', and other peripherals. Operating Systems(includes but is not limited to): - Servers - Microsoft Windows 2000/2003/2008/2012, SBS 2003/2008 - Clients - Microsoft Windows 2000/XP/Vista/Windows7/8 - Linux, MacApplications(includes but is not limited to): - Microsoft SQL Server - Microsoft Exchange Server - Microsoft Office - BlackBerry Professional/Enterprise Server- Window Scripting- Power Shell- Terminal Services - Symantec (Veritas), Trend Micro, CA, and other product lines - Various backup and anti-virus products - Kaseya, ConnectWise

Duties and Responsibilities include the following:Responded to Tier 1 and Tier 2 support issues within established service levels. Followed escalation paths and thresholds for efficient remediation of issues.Provided proactive service delivery, including management of server patches, antivirus applications, data backups, Windows Active Directory, change control, etc…Installed/Configured VMware vSphere 4.0, 4.5, 5.0.Created, analyzed and managed resource pools, virtual clusters, alert structures, security groups, permissions, vm templates, virtual networks and manage virtual machines.Created and managed virtual desktops (VDI / VMware View).Tuned virtual networking performance and setup VLANs.Troubleshot performance and other VMware infrastructure issues.Participated in installations, upgrades and migrations for servers, workstations and applications.Built and installed servers.Installed and configured applications.Provided support to local and remote users with Windows system related issues.Developed and maintained documentation of all infrastructures deployed to support Windows and associated applications.Clearly and concisely communicated technical concepts to end users.. Ran backup process, system monitoring, performance tuning, disaster recovery, and scripting/automation for Windows based OS.Installed, maintained Microsoft Lync 2010 serverWindows Server 2003/2008/2012 server administration Experience with Active Directory 2003/2008/2012 Experience with SAN/NAS storage - IBM, EMC, Nimble Experience with Exchange Server 2007/2010/2013 Familiarity with network administration - CiscoExperience with blade server technology (servers and chassis) - IBMDeveloped strong relationships with off-site clients.Worked with device and network monitoring applications.Worked with networking team to troubleshoot connectivity issues to and from Cisco ASAs, switches, firewalls and APs.

Managed and was administrator to the active directory and Windows Server.; as well as having experience with ESXi, vSphere systems administration and support including vMotion, vCenter Service Manager, vCenter Configuration Manager.Built and maintained virtual environments.Administered backup processes.Managed operating system i.e. disk storage and partitioning, scheduling tasks, ntbackup command line, installation and configuration, configuration of mail systems, system installation and configuration, printer systems, fundamentals of security and installed third-party software.Added workstation/servers to domains, and mapped remote file systems.Wrote scripts in some administrative language (VBscript, Batch).Managed the Anti-virus and Anti-spam infrastructure.Managed the implemented configuration, deployment and ongoing support of the VMware vSphere server infrastructure hosting enterprise applications.Developed technical and operations standards, procedures, technical documentation and metrics related to VMware vSphere. Analyzed and resolved complex enterprise system hardware and software problems; interface with peer teams and vendors to coordinate solutions. Provided on-call 24x7 support as needed.

Answered phones in a call-center environment.Sold cable, internet, and phone packages to customers.Computed payments or charges as well as searching for the best possible packages.Established a system of organizing and processing orders. Provided customer service and follow up on service provided. Reviewed and verified all data, records or contracts.Contacted current customers.Keyed, printed, and stored documents.

• Counted currency by hand or use counting machine• Handled money transactions• Recorded data and verify accuracy of data, records, and contracts• Assisted in preparation of inventory records, monitor and maintain inventory• Purchased, ordered or requisitioned materials, supplies or equipment• Followed up on deliveries• Receive and verify incoming materials • Stocked shelves with merchandise

• Booked hotel rooms via phone call or in person in a timely manner• Computed payments or charges • Established a system of organizing and processing orders • Provided customer service and follow up on service provided • Verified accuracy of data, records, or contracts• Contacted current customers• Keyed, printed, and stored documents

Repaired, updated and troubleshot PCs on a very large network.Loaded the computer peripheral equipment.Monitored computer equipment.Ran system reports.Analyzed and corrected computer errors.Processed and recorded computer data. Troubleshot, located, identified, and diagnosed malfunction(s).Accurately communicated computer peripheral errors to supervisor or technician.Distributed output to specified users. Operated data process equipment.