• Documented and logged all incidents and requests in the helpdesk system, ensuring accurate records are maintained.• Assisted with the setup, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and mobile devices.• Worked with the IT systems manager to take remedial action where required to ensure speedy recovery in the event of an IT failure.• Supported the IT Team to ensure all PC’s are secure through updates and Anti Malware, and… Show more • Documented and logged all incidents and requests in the helpdesk system, ensuring accurate records are maintained.• Assisted with the setup, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and mobile devices.• Worked with the IT systems manager to take remedial action where required to ensure speedy recovery in the event of an IT failure.• Supported the IT Team to ensure all PC’s are secure through updates and Anti Malware, and performing regular backups.• Provided wireless device support for laptops, mobiles, and tablets.• Identified and diagnosed issues with computers, software applications, and peripheral devices.• Provided Support for Outlook, VPN, MS Office, One Drive, and other software solutions. Show less

As a System and Network Administrator my responsibilities include maintaining network hardware and software, designing and implementing network infrastructure, monitoring performance of network, identifying and troubleshooting network problems, and Managing windows servers and implementing its group policies.

My duties involved hardware and network troubleshooting and maintenance, including resolving user issues, managing LAN/WAN, and ensuring network security. Other responsibilities include system upgrades, installations, and user support, with expertise in configuring hardware and software, providing technical assistance, and conducting training sessions, complemented by ongoing research and evaluation of emerging technologies.

In my role as a Network Engineer Intern, I assisted in the design, implementation, and maintenance of network infrastructures, ensuring optimal performance and security. My responsibilities included configuring network devices, monitoring network performance, troubleshooting connectivity issues, and supporting LAN, WAN, and VPN administration. I worked closely with senior engineers, documenting network configurations, conducting vulnerability assessments, and implementing security measures.