Eric Tyler Email & Phone Number

Richmond, Virginia Area

 Responsible for medium - large projects for an operations department, product or business unit.  Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters.  Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required.  Defines project scope to others… Show more  Responsible for medium - large projects for an operations department, product or business unit.  Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters.  Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required.  Defines project scope to others outside of operations that may become involved in or impacted by the project.  Project Management with performing start to end Site Switches and other system changes completion and documentations. Show less

Richmond, Virginia Area

 Provide technical and analytical support for midrange applications ACH/AMT/GIN/WTX in UNIX/AIX environment. Work with a team of production support members with responsibility for production and 24x7 on call support of the ACH (Automated Clearing House), RGW (Relational Gateway), WTX (Wire Transfer) and GIN (Global Investigations) systems.  As the Security Point of Contact (SPOC) understand Global Information Security (GIS) policy and standards which include Information Security… Show more  Provide technical and analytical support for midrange applications ACH/AMT/GIN/WTX in UNIX/AIX environment. Work with a team of production support members with responsibility for production and 24x7 on call support of the ACH (Automated Clearing House), RGW (Relational Gateway), WTX (Wire Transfer) and GIN (Global Investigations) systems.  As the Security Point of Contact (SPOC) understand Global Information Security (GIS) policy and standards which include Information Security Policy Baselines, Control Family Standards and Standards requirements. Identify opportunities for improving business processes through information systems and/or non-system driver changes; preparation of proposals to develop new systems and/or operational changes. Certify applications for business continuity and testing. Support multiple sites for ACH, WTX, GIN and AMT (US, Hong Kong, Britain). Project Management with performing start to end Site Switches and other system changes completion and documentations Show less

Richmond, Virginia Area

 Support large complex, business critical systems & services by determining problems to resolution & projects for GWBIO Service Desk and Midrange Payments environment. Use of monitoring tools to proactively identify and research potential production incidents. UNIX -AIX (command line functions), Windows Servers, VMS (Alpha &/or VAX), Websphere MQ, from an operations perspective. Works closely with appropriate teams to ensure prompt and accurate collection of data based on case… Show more  Support large complex, business critical systems & services by determining problems to resolution & projects for GWBIO Service Desk and Midrange Payments environment. Use of monitoring tools to proactively identify and research potential production incidents. UNIX -AIX (command line functions), Windows Servers, VMS (Alpha &/or VAX), Websphere MQ, from an operations perspective. Works closely with appropriate teams to ensure prompt and accurate collection of data based on case parameters/collection requests. Maintain risk management through security patches and upgrades on production servers. Show less

Richmond, Virginia Area

 Responsible for processing quality ACH transactions, quickly, accurately and professionally. Tech Support production research of ACH batch file that suspend using various database tools and processes to meet Service Level Agreements and deadlines. ACH OPS On Call Tech support functions: handling file processing issues, file formatting, contingency, set up issues, and escalation issues. Coordinate with groups globally for production resolution, installations and maintenance… Show more  Responsible for processing quality ACH transactions, quickly, accurately and professionally. Tech Support production research of ACH batch file that suspend using various database tools and processes to meet Service Level Agreements and deadlines. ACH OPS On Call Tech support functions: handling file processing issues, file formatting, contingency, set up issues, and escalation issues. Coordinate with groups globally for production resolution, installations and maintenance work. Show less

Richmond, Virginia Area

 Lead and Training of other associates providing knowledge in a specialized function or skill gained through work experience for formal training.  Extensive interaction with internal and external customers to identify research and recommends solutions to moderately complex problems. ACH OPS On Call Tech support functions: handling file processing issues, file formatting, contingency, set up issues, and escalation issues. Designed a LPS Macro process the reduced errors which in turn… Show more  Lead and Training of other associates providing knowledge in a specialized function or skill gained through work experience for formal training.  Extensive interaction with internal and external customers to identify research and recommends solutions to moderately complex problems. ACH OPS On Call Tech support functions: handling file processing issues, file formatting, contingency, set up issues, and escalation issues. Designed a LPS Macro process the reduced errors which in turn around increased the efficiency with accuracy to assign loans for Mortgage Loan Officers and Underwrites for Bank of America. Show less

Richmond, Virginia Area

• Assisting in the recruitment of medical students with the Director of Admissions and Minority Affairs. • Coordinator of scheduling for 30 doctors and 800 plus students for medical school interviews for upcoming med students. • Organizing and maintaining applicant files for daily and weekly reports for Medical School Committee Meetings.

Information Systems

Advance Studies High School, Mathematics And Computer Science