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Eric Urban Email & Phone Number

Senior Content Developer at Microsoft at Microsoft
Location: Seattle, Washington, United States 10 work roles 1 school
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Current company
Microsoft
Role
Senior Content Developer at Microsoft
Location
Seattle, Washington, United States
Company size
10 employees

Who is Eric Urban? Overview

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Eric Urban is listed as Senior Content Developer at Microsoft at Microsoft, a company with 10 employees, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Eric Urban.

Eric Urban previously worked as Senior Content Developer at Microsoft and Senior Content Program Manager at Microsoft. Eric Urban holds Bachelor Of Science (Bs), Computing And Software Systems from University Of Washington.

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Microsoft

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Profile bio

About Eric Urban

In my multifaceted career, I have garnered significant experience in support, user acceptance testing (UAT), and technical writing, all with a common focus: ensuring customer success.

Current workplace

Eric Urban's current company

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Microsoft
Microsoft
Senior Content Developer at Microsoft
Redmond, WA
Website
microsoft.com
Employees
10
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10 roles · 24 years

Eric Urban work experience

A career timeline built from the work history available for this profile.

Senior Content Developer

Current
Microsoft

Redmond, Washington, US

Azure AI technical writer with a focus on Speech, Azure OpenAI, and Azure AI Studio.

Nov 2021 - Present

Senior Content Program Manager

Microsoft

Redmond, Washington, US

  • Content PM: Deliver useful and trusted content as our customers expect.
  • Rebuilt our UX content team from the ground up. Established an external staff model by leveraging research and experience across the company. Hired and trained a diverse and collaborative team of writers.
  • Anticipate, triage, filter, and prioritize content requests to reduce ambiguity and friction; clear potential roadblocks for writers.
  • Leverage data and verbatim customer feedback (internal and external) to improve content quality and customer satisfaction.
  • Drive a cohesive content strategy across engineering, marketing, and support organizations.
  • Conduct quarterly content audit; quantitative measures include topic count and size; qualitative reviews cover accuracy, consistency, and discoverability.
Dec 2020 - Oct 2021

Senior Content Developer

Microsoft

Redmond, Washington, US

Lead writer for Bing Ads API documentation and code samples. Leveraged data and verbatim customer feedback via forums and close partnership with the support team. Automated API documentation templates by parsing the deployed SOAP contract. Included alerts for API changes to ensure documentation reflects the public service.Interim co-lead for API releases.

Oct 2012 - Nov 2020

Sr. Technical Support Engineer

Microsoft

Redmond, Washington, US

Ensured customer success with API and analytics via phone, email, blog, and forum posts. Completed in depth troubleshooting and resolution of SOAP and REST API escalations.Questioned “by design, user education” resolutions in favor of usability improvements.

Jul 2010 - Oct 2012

Programmer Writer

Microsoft

Redmond, Washington, US

Planned and published documentation and multimedia for Windows Mobile developers. Partnered with marketing to engage the community via conferences and social media. Managed vendor writers on a high-visibility project. Established clear guidelines and resolved ambiguities to enable their success.

Jun 2006 - Jul 2010

Board Member

Current
Green Lake Condo Hoa

Tracked action items and held contractors and property management accountable. Drove spending cuts and resolved billing errors that led to savings of $250,000.

Aug 2009 - Present

Faculty Of Engineering Research Assistant

Ehime University

Developed a source-to-source language translator for grid applications.

Oct 2004 - Feb 2006

Software Test Engineer

Disha Technologies

US

Tested Microsoft CRM. Wrote reports and investigated bugs.

2004 - 2004

Research Assistant

University Of Washington, Bothell

Bothell, WA, US

Designed and implemented an inter-agent communication infrastructure for mobile agent grid middleware.

2003 - 2003

Software Engineer Intern

Philips

Amsterdam, Noord-Holland, NL

Designed (e.g. UML) and implemented (SQL Server, Visual Basic, ActiveX) an internal web-based development tool. Tested ultrasound functionality on a simulator as well as the target system.

2002 - 2002
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at microsoft.com. View company contacts for 10 employees →

دخ د. خولة حمد الزيدي د. خولة حمد الزيدي Colleague at MicrosoftBaghdad, Baghdad Governorate, Iraq, Iraq View → WJ Will James Will James Colleague at MicrosoftDelhi, India, India View → KK Khasipa Khoirunnisa Khasipa Khoirunnisa Colleague at MicrosoftBandung, West Java, Indonesia, Indonesia View → SY Seh Yoon Kang Seh Yoon Kang Colleague at MicrosoftSouth Korea, Korea, Republic Of View → FK Fanta Kaba, Mba Fanta Kaba, Mba Colleague at MicrosoftNew York City Metropolitan Area, United States View → MV Mayur Vaghela Mayur Vaghela Colleague at MicrosoftAhmedabad, Gujarat, India, India View → SK Sanjana Kanstiya Sanjana Kanstiya Colleague at MicrosoftHyderabad, Telangana, India, India View → DJ Dr. Joe Shepherd Dr. Joe Shepherd Colleague at MicrosoftDallas-Fort Worth Metroplex, United States, United States View → PP Pavlo Petrovich Pavlo Petrovich Colleague at MicrosoftKyiv, Kyiv City, Ukraine, Ukraine View → VG Vik Gaur Vik Gaur Colleague at MicrosoftWashington DC-Baltimore Area, United States View →
1 education record

Eric Urban education

  • University Of Washington
    University Of Washington
    Computing And Software Systems
FAQ

Frequently asked questions about Eric Urban

Quick answers generated from the profile data available on this page.

What company does Eric Urban work for?

Eric Urban works for Microsoft.

What is Eric Urban's role at Microsoft?

Eric Urban is listed as Senior Content Developer at Microsoft at Microsoft.

Where is Eric Urban based?

Eric Urban is based in Seattle, Washington, United States while working with Microsoft.

What companies has Eric Urban worked for?

Eric Urban has worked for Microsoft, Green Lake Condo Hoa, Ehime University, Disha Technologies, and University Of Washington, Bothell.

Who are Eric Urban's colleagues at Microsoft?

Eric Urban's colleagues at Microsoft include د. خولة حمد الزيدي, Will James, Khasipa Khoirunnisa, Seh Yoon Kang, and Fanta Kaba, Mba.

How can I contact Eric Urban?

You can use AeroLeads to view verified contact signals for Eric Urban at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Eric Urban attend?

Eric Urban holds Bachelor Of Science (Bs), Computing And Software Systems from University Of Washington.

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