Eric Urban Email & Phone Number

Redmond, Washington, Us

Azure AI technical writer with a focus on Speech, Azure OpenAI, and Azure AI Studio.

Redmond, Washington, Us

Content PM: Deliver useful and trusted content as our customers expect.• Rebuilt our UX content team from the ground up. Established an external staff model by leveraging research and experience across the company. Hired and trained a diverse and collaborative team of writers.• Anticipate, triage, filter, and prioritize content requests to reduce ambiguity and friction; clear potential roadblocks for writers.• Leverage data and verbatim customer feedback (internal and external) to improve content quality and customer satisfaction.• Drive a cohesive content strategy across engineering, marketing, and support organizations.• Conduct quarterly content audit; quantitative measures include topic count and size; qualitative reviews cover accuracy, consistency, and discoverability.• Maximize localization budget with strategic and accurate content.Feature PM: Maximize demand scale and API/SDK usage.• Prioritize API feature requests to reduce friction for API/SDK onboarding.• Collaborate on best practices and design for API and SDKs.• Drive a sustainable process with support and engineering to set appropriate expectations for API usage SLAs and throughput limits.• Deliver content for developer documentation, technical guides, blogs, newsletters, webcasts.• Monitor and reply to questions on the public developer Q&A forum

Redmond, Washington, Us

Lead writer for Bing Ads API documentation and code samples. Leveraged data and verbatim customer feedback via forums and close partnership with the support team. Automated API documentation templates by parsing the deployed SOAP contract. Included alerts for API changes to ensure documentation reflects the public service.Interim co-lead for API releases during product management transitions. Significantly influenced API design of high value features in a cross-functional team. Contributed code to the public .NET and PHP SDKs. Presented research data, content plan, and results to CVP and other stakeholders.

Redmond, Washington, Us

Ensured customer success with API and analytics via phone, email, blog, and forum posts. Completed in depth troubleshooting and resolution of SOAP and REST API escalations.Questioned “by design, user education” resolutions in favor of usability improvements.

Redmond, Washington, Us

Planned and published documentation and multimedia for Windows Mobile developers. Partnered with marketing to engage the community via conferences and social media. Managed vendor writers on a high-visibility project. Established clear guidelines and resolved ambiguities to enable their success.

Tracked action items and held contractors and property management accountable. Drove spending cuts and resolved billing errors that led to savings of $250,000.

Developed a source-to-source language translator for grid applications.

Us

Tested Microsoft CRM. Wrote reports and investigated bugs.

Bothell, Wa, Us

Designed and implemented an inter-agent communication infrastructure for mobile agent grid middleware.

Amsterdam, Noord-Holland, Nl

Designed (e.g. UML) and implemented (SQL Server, Visual Basic, ActiveX) an internal web-based development tool. Tested ultrasound functionality on a simulator as well as the target system.