Eric Van Heel Email & Phone Number

Captain of a CRJ-900 for Endeavor a wholly owned regional airline of Delta Airline.

Mn

Creative Apparel Products is a full-service provider of customized logo wear for sports teams/tournaments, corporate and special events.Let us work with your company/team to create high-quality apparel. We specialize in embroidery and heat transfer technologies that provide a wide range of possibilities.

Minneapolis, Minnesota, United States

Overall responsibility for the IT systems that support the TTEC Digital business unit. Leading the Security, IT Operations and Application support teams. Responsible for the build-out, management, security, expansion, training, and mentoring of teams that are responsible for delivering IT services to TTEC Digital employees.

Greater Minneapolis-St. Paul Area

I am an innovative and dynamic IT leader with 20+ years of progressive experience in the technology industry. As the Vice President of Data Solutions, I utilize strong leadership skills coupled with a strategic business and technology acumen to grow and streamline operations and profitability. My primary focus is around establishing vision, clarity and direction in our infrastructure technologies. I am responsible to govern, align, plan and justify IT technologies as well as being a business driver for many other parts of the organization. I have a passion to develop high-performing teams by establishing urgency, direction, setting performance-orientated goals and challenging the team with new ideas or perspective.As a practice leader, I am currently responsible for the strategy, delivery and support of Avtex’s Unified Communications, Hosting, Cloud, Infrastructure and Microsoft Managed Services solutions. Developed and implemented a comprehensive plan to improve operational efficiency that are data driven, standards based and fiscally sound. Leading efforts to constantly improve Avtex’s Disaster Recovery and Business Continuity posture. Lead effort as Avtex has completed a SOC 2 Type 2 Attestation.At Avtex we specialize in Optimizing Interactions for our customers. We do this through the development and implementation of technologies in the Contact Center, CRM, Collaboration and Unified Communication space.Visit us on the web at www.avtex.com.

Bloomington, Mn

Leading and motivating a geographically dispersed team (9 states) of highly skilled engineers to deliver excellent technical support with outstanding customer service within the agreed upon service level agreements.The TAC (I3 Call Center Support) Team was awarded Support Partner of the Year – This is awarded to the partner with the preeminent customer support organization who consistently delivers premium support to customers worldwide. Managed many teams over a 2 year period responsible for the Infrastructure, Networking, Storage, CityWatch, TAC and Field Engineers teams.

Avtex, Inetium and Convergent joined forces on January 1st, 2011 to create the new Avtex. The new Avtex unites two Pohlad Family Companies Inetium and Avtex with recently acquired Convergent. The new Avtex combines Inetium's strong portal, collaboration, CRM, infrastructure and application development capabilities with Avtex's deep contact center, IP telephony, and notification skills with Convergent's nationally recognized leadership in unified communications. The new Avtex is headquartered in Bloomington, MN and employs over 220 people

Responsible for start up of new Help Desk in support of aprox. 1100 users.Manage Help Desk and Desktop Support teams (Level I and II)Worked on developing processes and procedures for support staffRefined use of new ticketing system (MS CRM) and developing use, process and reporting requirements

Managed a 40+ Windows Server 2003 Active Directory network with 500+ users and 6 remote locations. Responsible for all LAN and WAN infrastructure using primarily Microsoft and Cisco products

Regional Airline Pilot - Flew CL-65 Regional Jet.Based out of Chicago and Philadelphia

Officer in the Alaska Army National Guard. Flew the UH-1 Huey and the UH-60 Blackhawk.Worked as Platoon Leader, Company Commander and Assistant Operations Officer.

First Officer - J41 - based at IAD - Furloughed

Bs, Aeronautical Studies

Education record

Education record