• Led the Privileged Access Management (PAM) program, onboarding high-privilege accounts, expanding coverage to SQL databases, and optimizing user experience.• Assisted third-party vendors in organizing and facilitating quarterly penetration tests, coordinating access, defining the scope of work, and reviewing test results.• Facilitated the development and implementation of internal and external communication channels as part of our incident response plan during a cyber incident. Additionally, trained users and created guides and tutorials to ensure effective use and preparedness.• Managed the company-wide security awareness program, conducting monthly phishing simulations, creating cybersecurity bulletins, and provided user training onsite, virtually, and internationally.• Automated phishing email review processes, significantly streamlining threat analysis and response times.• Conducted research on emerging threats and risks, utilizing various tools and open-source information.• Collaborated with the Security Intelligence and Ops Center (SIOC) to triage, analyze, escalate, and remediate security events and incidents.• Developed and updated operational processes and procedures for Security Incident Management.• Provided training on information security best practices, tools, and procedures.• Communicated regulatory standards and industry best practices across the organization.• Addressed inquiries from audits and examinations, ensuring timely compliance reporting.• Utilized security tools such as SIEM, IDS/IPS, Anti-Malware software, Advanced Threat Protection, Vulnerability Management, Microsoft Defender, Azure AD, Microsoft Cloud App Security, DarkTrace, KnowBe4, IBM QRadar, Rapid7, ServiceNow, Jira, CyberArk, LastPass, and Tenable.io.

• Identified, investigated, and resolved IT security threats.• Recommended and implemented security enhancements, supporting DeVry’s IT security solution portfolio.• Monitored and optimized operational configurations of security solutions.• Developed and enforced system security administration and user access based on industry best practices.• Safeguarded sensitive (PII) data and associated business processes.• Collaborated with SOC, IT resources, and business partners on security enhancements.• Assisted in creating and modifying IT Security policies, standards, guidelines, and procedures.• Developed threat assessment and remediation plans with the IT Security Program Manager.• Maintained up-to-date knowledge of IT Security industry trends and new threat vectors.• Created training and awareness plans to enhance colleagues’ understanding of cybersecurity topics.• Resolved security incident tickets, provided alert tuning recommendations, and expanded the use of the SIEM platform, Splunk.• Utilized systems such as McAfee DLP, Microsoft Defender, O365 Cloud App, KnowBe4, LastPass, Splunk, BitSight, Spirion, and MS Office.

• Recorded, edited, and produced audio for departmental podcasts.• Created and maintained knowledgebase articles for various projects.• Deployed, updated, and supported digital signage across the university.• Assisted with real estate projects, moving and installing classroom IT equipment.• Maintained conference room telepresence equipment at headquarters.• Updated and supported video-connected classroom equipment for over 25 locations.• Monitored and maintained sound and video equipment.• Collaborated with consultants and vendors to discover new classroom learning solutions.• Identified, configured, and supported classroom technology solutions.• Assisted with the university’s first virtual commencement.• Transitioned onsite video-connected classrooms to virtual classrooms during the COVID-19 pandemic.• Managed SMS solutions for the DeVryWORKS department.• Assisted the IT security department with a stretch assignment.

• Delivered exceptional customer service in a call center environment, handling both inbound and outbound calls.• Provided comprehensive academic and financial aid advisement to new and continuing students throughout their academic programs until graduation.• Demonstrated expertise in Title IV regulations and corresponding policies and procedures.• Proactively reviewed and evaluated student academic and financial plans consistently throughout enrollment.• Ensured student financial and academic account information was current, accurate, and complete.• Managed and oversaw a portfolio of 400+ assigned students, implementing individualized financial plans to promote student success.• Assisted various departments with inbound overflow and provided holistic advising.• Processed credit, debit, and check payments over the phone using TouchNet applications.• Addressed and resolved escalated student concerns, accepting ownership of student finance issues and questions.• Utilized systems such as ProSam, Banner, Outlook, Excel, Power BI, ServiceNow, and other company-generated programs.• Assisted colleagues with standard computer issues and setting up docking stations for new and current colleagues.• Documented and tracked all calls and customer interactions in appropriate systems.

• Developed sales relationships with customers by providing the cellular products and services necessary to meet their needs.• Assisted in the achievement of store objectives and customer care and sales goals. • Customer Service; performed cash and credit card transactions and greeted customers.• Open/Closed the store

• Developed sales relationships with customers by providing the cellular products and services necessary to meet their needs.• Assisted in the achievement of store objectives and customer care and sales goals. • Customer Service; performed cash and credit card transactions and greeted customers.• In charge of scheduling for all employees• Open/Closed the store