Eric Vaughan Email & Phone Number

Austin, Texas, United States

Technical Program Manager for onboarding new audio and Twitch advertising supply for Amazon.

Austin, Texas, United States

Program Manager – Product development process optimization projects across multiple scrum teams

Austin, Texas Area

Marketing Campaign Process Mapping• Created two-level current state process maps of the end-to-end marketing campaign process for a Fortune 500 technology company​• Collaborated with process owners to understand the inputs, outputs, dependencies, and handshakes across teams for their respective processes​• Setup and ran small workshops with leads and subject matter experts to document current state processes​• Aligned deliverable terminology across teams within the organization​• Presented regularly to marketing staff and leadership on project progress ​Product Feature Mapping• Partnered with Agile Delivery and Product Management leadership to document the current product capabilities, features, and feature details for automotive pricing, stocking, inventory management, and merchandising software products ​• Performed interviews with product owners and subject matter experts and used existing documentation to gain an understanding of the current state product features​• Created capability catalogue of features across the product portfolio and presented to Senior Director-level leadership​IT Service Management Process Delivery​• Partnered with engineering and support leadership to document, audit, and design processes for Incident and Problem Management in the organization​• Performed interviews to gain an understanding of the current state environment and perform a gap analysis compared to ITIL best practices. ​• Created and initiated process for new incident playbook creation and ongoing incident playbook maintenance.​• Facilitated playbook training and workshops ​• Developed reporting requirements to track and understand playbook development velocity​• Kicked-off and gained alignment for playbook development process at sister business unit​

Austin, Texas Area

• Program managed process improvement activities for multiple products within Optum Analytics• Dozens of process improvement opportunities were identified resulting in up to 50% time reduction in monthly data load timelines for critical clients.• Championed Lean Six Sigma activity to reduce overhead in monthly data load business process• Established strategy, leadership buy-in, team, and plan to build out performance dashboard and data warehouse• Established end to end process improvement roadmap spanning activity in 6 agile development teams and 3 production operations teams

Austin, Tx

• Developed new business and technical processes for centralized clinical and billing data acquisition activities• Co-managed backlogs for IAM, data acquisition, and data warehousing analystics products• Built and managed a global 8 person team of analysts to implement and support multiple platform products• Led development of capacity models, training programs, team goals, KPIs, and organizational structure for team• Developed new business processes for strategically important data warehouse analytics product• Designed and deployed SOP framework leading to the creation of 25 SOPs• Designed task management process used for implementation and support of over 60 real time HL7 data feeds• Created new revenue stream in collaboration with sales team to generate $266K of NBB• Project managed FSSO integration for the 2nd largest health system in the U.S. including training of 200 user account administrators in 84 hospitals• Established implementation process for Federated Single Sign On (FSSO) resulting in the setup of 20 FSSO connections used by 7000 users

• Product Manager for implementation improvement feature track• Technical advisor to business analyst team serving 300+ clients ($50M+ annual revenue)• Trained hospital C-suite contacts on SDLC cycle and deployment processes to mitigate client quality concerns• Managed team of 6 production support business analysts• Managed cross functional recruiting staff for Purdue University college recruiting• Developed Technical Health Index used to evaluate technical health of implementations resulting in more acute focus on problematic hospital billing data• Create cohort-wide 22GB MSSQL datamart and setup ETL automation for reporting on operational metrics, KPIs, and key hospital billing data in SSRS• Led process improvement initiative to address data load failure rates resulting in a 68% reduction in failures• Wrote business logic for 50 new data quality checks used by 300 clients for monthly data loads resulting in better identification of data quality issues before production deployment

• Implemented and supported Crimson Continuum of Care application for 15 clients ($2.5M annual revenue)• Provided technical support to maintain up to date hospital billing and credentialing data for sites• Liaised between development and services to improve communication of application changes• Created data validation checks for production ETL process• Created SharePoint site and documentation framework for business analysts to house client support documentation• Mentored and onboarded new business analysts

• Certified ISO/TS 16949 Lead Auditor• Built and managed the quality audit program for the entire manufacturing site ($1B revenue)• Performed over 30 internal quality audits and quality investigations• Presented audit results and business process analyses to company executives• Collaborated with executive management to develop 2 year-long site audit schedules• Trained engineers and technicians on quality reporting and auditing• Designed and developed dashboard using MSSQL, Javascript, ASP, HTML, CSS for site-wide quality audit reporting

• Lead night-shift process sustainer for over 50 production machines processing $2M of product daily• Trained 4 process engineers on process sustaining methodology• Project leader for multiple process qualifications• Process group representative to CpK improvement site-wide committee• Collaborated with other departments to understand and reduce process variation• Developed production reporting Excel VBA macros for department-wide use