Eric Vaughan Email & Phone Number

Austin, Texas, United States

Technical Program Manager for onboarding new audio and Twitch advertising supply for Amazon.

Austin, Texas, United States

Program Manager – Product development process optimization projects across multiple scrum teams

Austin, Texas Area

• Marketing Campaign Process Mapping
• Created two-level current state process maps of the end-to-end marketing campaign process for a Fortune 500 technology company​
• Collaborated with process owners to understand the inputs, outputs, dependencies, and handshakes across teams for their respective processes​
• Setup and ran small workshops with leads and subject matter experts to document current state processes​
• Aligned deliverable terminology across teams within the organization​
• Presented regularly to marketing staff and leadership on project progress ​Product Feature Mapping

Austin, Texas Area

• Program managed process improvement activities for multiple products within Optum Analytics
• Dozens of process improvement opportunities were identified resulting in up to 50% time reduction in monthly data load timelines for critical clients.
• Championed Lean Six Sigma activity to reduce overhead in monthly data load business process
• Established strategy, leadership buy-in, team, and plan to build out performance dashboard and data warehouse
• Established end to end process improvement roadmap spanning activity in 6 agile development teams and 3 production operations teams

Austin, TX

• Developed new business and technical processes for centralized clinical and billing data acquisition activities
• Co-managed backlogs for IAM, data acquisition, and data warehousing analystics products
• Built and managed a global 8 person team of analysts to implement and support multiple platform products
• Led development of capacity models, training programs, team goals, KPIs, and organizational structure for team
• Developed new business processes for strategically important data warehouse analytics product
• Designed and deployed SOP framework leading to the creation of 25 SOPs

• Product Manager for implementation improvement feature track
• Technical advisor to business analyst team serving 300+ clients ($50M+ annual revenue)
• Trained hospital C-suite contacts on SDLC cycle and deployment processes to mitigate client quality concerns
• Managed team of 6 production support business analysts
• Managed cross functional recruiting staff for Purdue University college recruiting
• Developed Technical Health Index used to evaluate technical health of implementations resulting in more acute focus on problematic hospital billing data

• Implemented and supported Crimson Continuum of Care application for 15 clients ($2.5M annual revenue)
• Provided technical support to maintain up to date hospital billing and credentialing data for sites
• Liaised between development and services to improve communication of application changes
• Created data validation checks for production ETL process
• Created SharePoint site and documentation framework for business analysts to house client support documentation
• Mentored and onboarded new business analysts

• Certified ISO/TS 16949 Lead Auditor
• Built and managed the quality audit program for the entire manufacturing site ($1B revenue)
• Performed over 30 internal quality audits and quality investigations
• Presented audit results and business process analyses to company executives
• Collaborated with executive management to develop 2 year-long site audit schedules
• Trained engineers and technicians on quality reporting and auditing

• Lead night-shift process sustainer for over 50 production machines processing $2M of product daily
• Trained 4 process engineers on process sustaining methodology
• Project leader for multiple process qualifications
• Process group representative to CpK improvement site-wide committee
• Collaborated with other departments to understand and reduce process variation
• Developed production reporting Excel VBA macros for department-wide use