Eric Vaughn Email & Phone Number

St. Louis, MO, US

Greater St. Louis

Greater St. Louis Area

-Managed 17 employees in busy call center environment-Provided mentoring and performance reviews, creating and aligning the team to the business KPIs-Evaluated order volume and on-time shipping metrics through OBI and Excel reports to communicate status and process gaps to leadership-Participated in weekly calls with manufacturing leaders-Established.

Greater St. Louis Area

-Developed an in-house customer service phone training program from ground up for call support-Data mined evaluations on metric reporting, including Sold but not Shipped, Unscheduled Orders, Transaction KPIs, Past Due Orders, and others.-Created, implemented, and maintained departmental SOP documents to ensure consistency in processes-Created Microsoft.

Greater St. Louis Area

-Acted as liaison between Sales team and manufacturing facilities regarding status of production orders, transportation arrangements, and delivery in busy call center-Authorized RMA for product returns due to error or damage, creating shipping documentation as well as coordinating with logistics and customers-Managed three multi-million dollar national.

Greater St. Louis Area

-Hired, trained, and managed employees in busy retail setting-Doubled average weekly sales dollars within six months - $8,500 average per week-Reduced shrinkage from -.98% to -.04% within 1 year-Created weekly work schedules based on sales forecast and hours matrix-Created appealing POS marketing layouts to boost small item sales-Provided exceptional.