* Manage the Chicago territory and work closely with patients, Access Reimbursement Manager, prescribers, specialty pharmacies, and insurance plans to achieve top level adherence and ensure patients are supported throughout the entire medication journey. * Collaborate and build relationships across various units throughout the business to enhance the program and overall experience.* Provide assistance as a member of the TST Team by delivering expert support to team members needing guidance on complex casework situation. * Manage large case load in a high stress environment using empathy, critical thinking, and professionalism.* Execute intake audits as a member of the intake check team by completing a minimum of five intake checks per week to mitigate risk and ensure adherence to program guidelines.* Analyze casework to provide insight to leadership on emerging trends that have been uncovered in order to further improve processes.* Mentor and train new case managers to help support and build the team.

* Used critical thinking skills to help users solve complex issues.* Collaborated daily with team members to continually improve workflow and efficiency.* Provided invaluable follow up and assistance with navigating the prior authorization process in order to improve the overall user experience

* Assisted associates in goal setting by using self-determination coaching techniques to affect behavior change and overall accomplishments.* Conducted one-on-one reviews about customer interactions with sales associates.* Improved the overall customer experience by empowering the sales team to execute the Havertys 10 step process with every engagement.* Interviewed potential candidates using specialized method designed for Havertys.

* Coached, counseled, supported, mentored and provided information associates needed in order to help them accomplish their sales objectives. * Maintained a positive work environment by encouraging and motivating sales staff on a daily basis.* Facilitated daily meetings to help associates improve upon skills.* Utilized conflict resolution skills to effectively handle customer concerns.

* Provided individual and group counseling to male youth with substance abuse and mental health issues. * Conducted client intake and assessment in order to determine treatment need and level of care for the individual.* Provided ongoing case management and conducted family sessions to optimize and enhance the well-being of the client in the most effective manner. * Recognized by supervisor for possessing the ability to effectively engage clients in the treatment process.

* Provided CPST services to children placed in Treatment Foster Care.* Participated in the Cultural Competency Committee and the Foster Parent Recruitment Committee.* Developed and organized events for Foster Families.* Assisted in the day-to-day administrative operations of the Treatment Foster Care Unit.

* Communicated with case workers to gather client information for Review hearings relative to open abuse, neglect and dependency cases as well as any pending hearing relative to delinquency cases. * Attended Juvenile Court preliminary hearings and provided direct support to attorneys and social workers on rotation. * Worked on and completed special projects defined by the unit.

* Educated prospective clients by providing knowledge and proper plans to help ensure a safe retirement.* Proposed plans to help Seniors solidify the financial reality of their retirement.* Partnered with Agency Specialists to provide clients additional services in advanced concepts.* Consistently placed in the Top 15 for office production.

* Led customer review of deliveries and resolved issues, collaborating with management when required, ultimately gaining customer acceptance.* Served as acting supervisor for warehouse and employees. Duties included: monitoring of truck loading and on-time delivery, order review and preparation, and employee supervision.* Trained new staff members working warehouse and delivery positions in standard operating procedures, quality control, and customer service.* Furniture sales that required an in-depth knowledge of an extensive product line, managed customer interactions, conducted price negotiations, and closed deals.