Eric Villa Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Managed security permissions through Microsoft Azure cloud platform.• Created and supported the backup infrastructure with Veeam technologies.• Provided tier-two support for help desk staff with advanced Microsoft issues involving OneDrive, Outlook, Sharepoint Online, and anything Microsoft-related issues. • Managed SharePoint sites and layouts• Performed entry-level security audits with Wireshark, Nmap, and Microsoft Security and Compliance. • Managed limited security actions with PowerShell and other command line interfaces.

Louisville, Kentucky Area

● Customer Service: Respond to customers in a timely manner. Excellent customer service skills and positive attitude towards assisting and helping others with general IT needs. Support a team of 600 associates in a 275k square feet custom manufacturing facility.● Technical Support: Work with development team to troubleshoot in-house software issues. New user setup for all applications and access controls used within the company. Ethernet wiring and termination including troubleshooting. Weekly and monthly maintenance of workstations, printers, mobile devices.Setup/Move workstations and printers.● Leadership and Teambuilding: Actively communicate with other team members regarding, issues, and ideas to better IT service for the customers. Train and lead a team during stressful warehouse outages. Develop standard operating procedures to improve training and warehouse assistance. Handled over 100 Sev 1 and Sev 2 issues during peak seasons over three years.● Great Communication Skills: Face-to-face and phone support with excellent attitude and communication.● Microsoft Office Proficiency: Able to use and train employees on how to use Microsoft 365 (Excel, PowerPoint, Office, Outlook)

Louisville, Kentucky Area

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.• Assist in the daily operation of computer systems.• Carry out all tasks on the daily checklist under supervision.• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.• Assist in the recovery activities necessary to restore normal operations.• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.• Assist in maintaining Kentucky Lottery point of sale network• Provided preventive maintenance on servers, switches, and routers• Responsible for performing backups and recovery of Kentucky Lottery databases• Preforming network failovers and recovery

Louisville, Kentucky Area

• Set up hardware and install and configure software and drivers• Maintain and repair technological equipment (e.g. routers) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Manage security options and software in computers and networks to maintain privacy and protection from attacks• Perform regular upgrades to ensure systems remain updated• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend inefficiencies• Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly

Louisville, Kentucky Area

• Set up hardware and install and configure software and drivers• Clearing logging any changes made on end-users systems• Reporting to managers of repairs taken and if any other actions are required before equipment is returned to end-user• Maintain and repair technological equipment (e.g. routers) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components• Manage security options and software in computers and networks to maintain privacy and protection from attacks• Determining the status of the warranty on devices• Troubleshoot system failures or bugs and provide solutions to restore functionality• Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly