Eric V. Email & Phone Number

Washington, DC, US

Washington D.C. Metro Area

• Create and maintain training documentation for Hughes customers and field service technicians using ADDIE and rapid e-learning design methodologies, and constructivist, cognitivist, and andragogical learning theories.
• Create blended and integrated learning material, including guides, infographics, online training courses (using the Articulate 360 e-Learning suite), videos (using DaVinci Resolve and Camtasia), and virtual ILT.
• Created and maintain 100+ E-Learning courses and videos, resulting in an average user rating of more than 4 out of 5 stars.
• Script, record, and edit voiceover for training courses and videos (using Audacity). Script and edit AI-generated voiceover (using Microsoft Azure).
• Manage users and coursework in Docebo LMS. Utilize social elements (e.g., forums and message boards) and gamification (e.g., contests, badges, and leaderboards) to build a community and encourage learning.
• Perform user acceptance testing for customer-facing applications and online portals.

Washington D.C. Metro Area

• Reported on the integration and testing of NASA's James Webb Space Telescope through online features, press releases on NASA.gov, and social media posts on Webb's Twitter, Facebook, Flickr, Instagram, and YouTube.
• Explained the technical and scientific aspects of Webb to the public and conveyed Webb's milestone achievements, incorporating multimedia (images, video, infographics, animated GIFs, etc.) to make the features more.
• Interviewed NASA scientists, engineers, and other SMEs.

Washington D.C. Metro Area

• Wrote and edited hardware and software manuals that helped Hughes' engineers and enterprise customers install, configure, and maintain the networks.
• Photographed hardware components; took screenshots of software components; and created diagrams and flowcharts to help illustrate the processes described in the manuals.
• Worked with engineers and other subject-matter experts to ensure the quality and accuracy of the manuals.
• Created training materials for Hughes installers to help reduce the number of installation errors and return visits to installation sites.
• Created foldouts, booklets, and other nonstandard documents.

Washington D.C. Metro Area

• Ensured the quality of documentation published through the company and its subsidiaries, including presentations, requests for proposals (RFPs), white papers, internal memorandums, and graphics.
• Proofread and reformatted documentation to adhere to Hughes' style guidelines and ensure clarity.

Bachelor'S, Journalism

Micromaster'S, Instructional Design And Technology (Edx)