KEYS COMPETENCY:• Collaboration: Work with business owner, stakeholders, and all responsible parties to plan, develop and deliver new or enhance systems. Leading the development and coordinating the effort to distribute new applications to end users.• Outstanding customer service delivery: Provided outstanding tier 2 and tier 3 technical support to end-users. Acted as a subject-matter expert for supported applications. Provided documentation and training for newly built systems, and newly deployed technologies. TECHNICAL SKILLSWindows Desktop 10/11 | VMWare | SCCMWindows Server 2000/03/06/08/12/19 | Active Directory | Networking | C/C++IT Change Management | MS SQL | Office Suite 365 | Java ScriptWindows Troubleshooting | MariaDB | ServiceNow | PowerShellHPC Cluster | CAD/PDM Systems | SharePoint | CMDSoftware Licensing Management | Process Development | Agile PLM | HTMLAgile Scrum Methodology | ITIL framework | SAP ERP/PLM | Azure
Listed skills include Program Management, Agile Methodologies, C++, C, and 10 others.