Lead and mentor a high-performing team of procurement professionals responsible for managing the multi-campus contract administration, payment services, and property management functions of the procure-to-pay cycle.Provide vision and direction for the Procurement Services team to meet strategic organizational needs.Foster a strong customer service mindset through ongoing training, stakeholder engagement, facilitation of interconnected business processes, and supplier management.Drive process improvements by implementing best-in-class technology to improve quality of services, cost efficiencies, internal controls, and regulatory compliance.Utilize risk management expertise to identify and mitigate risks in the procurement process.

Managed the strategic sourcing, contract management, and supplier diversity functions of the procurement process.Facilitated contract development, negotiation, execution, risk assessment, and monitoring. Ensured compliance with State of Texas contract management requirements by developing processes, best practices, and audit responses that supported controls, metrics, and reporting objectives. Coordinated with the Office of General Counsel for contract review, template creation, compliance enhancements, and risk mitigation.Collaborated with data security and technology solution partners to manage cybersecurity and vendor accountability initiatives.

Oversaw the Enterprise Risk Management platform by controlling, improving, and executing risk management processes and procedures. Collected and analyzed quantitative and qualitative data to determine business drivers, understand competitive advantages, identify trends, monitor outcomes, and make strategic change recommendations.Performed contract analysis and vendor risk assessments, resulting in better performance and vendor relations. Leveraged analytical data and opportunity/risk direction to create new business strategies generating reports for senior management.Coordinated and executed internal audits, identifying and strengthening weaknesses and exploiting opportunities.Reviewed, maintained and updated the business continuity/disaster recovery program.

Performed contract analysis and vendor risk assessments, resulting in better performance and vendor relations. Created actionable data dashboards using Tableau for Commercial, Insurance, and Wealth Management executives. Analyzed ATM transaction data, making a recommendation that was approved by the executive management, installing a new ATM at a strategically placed location.

Directed a team of 4 Consumer Loan Specialists, specializing in non-prime and indirect lending for auto dealerships. Chaired Consumer Loan Fair Lending Committee meetings. Spearheaded the project to implement a new consumer loan processing system.Enhanced and revitalized front-line employees by developing a fair lending training program. Created an environment that encouraged staff’s continual knowledge growth.Re-engineered the existing loan application process, simplifying it by reducing the number of steps inside the process and improving the customer experience.

Analyzed and evaluated the creditworthiness of prime and non-prime credit applications.Grew market share through relationship management activities with automobile dealer clients.

Built profitable relationships by ensuring a superior customer experience in phone, chat, and email platforms.