Eric Vollrath Email & Phone Number

Burbank, Ca, Us

• Migrated production client facing applications to AWS cloud.• Automated infrastructure creation using CloudFormation templates.• Maintained on prem datacenter hardware monitoring using Struxureware DCE.• Set up secure MFA to AWS using aws-gimme-creds and Okta.• Used an Okta PowerShell module to extract user reports, disable users after inactivity limits, bulk update new email domain names, and other tasks that were not built in.• Set up SAML 2.0 integration with client sites so they could authenticate to our apps using their own systems.• Migrated 250 users mailboxes, Teams, Sharepoint, and OneDrive from a company that was aquired to our Office 365 tenant using BitTitan MigrationWiz.• AD Consolidation of five domains into one.• CommVault optimization and performance tuning, backup failure process for audit compliance.• Set up SFTP file transfers using OpenSSH.• Set up Root CA for internal certificate creation and management.• Yearly DR tests for on prem applications replicated with NetApp SnapMirror and cloud applications in AWS.• Installed and upgraded NSX firewall for VMWare hosted servers.• Deployed code with codedeploy and AzureDevOps pipelines.• Set up automatic password rotation and MFA to servers using Beyond Trust and API scripting.

Woodland Hills, Ca, Us

• Helped achieve 99.999% availability for a high traffic SaaS financial close suite with hundreds of clients including three of the Big Four accounting firms and many Fortune 100 companies.• Production support of physical and VMWare virtual servers running on Cisco UCS, NetApp storage, and Kaminario flash arrays.• Monitoring of health and performance using SCOM, Solarwinds, New Relic, Catchpoint, AppDynamics, and Ignite.• Built systems and performed necessary tasks to deliver against committed project timelines, with a strong emphasis on automation for repeatability at scale using PowerShell, Chef, and Jenkins.• Wrote tutorials and documentation of operational knowledge in Confluence for junior team members.• Created Chef recipes to easily deploy high availability Reds clusters running on Ubuntu.• Made a cookbook to enforce CIS hardening controls on Windows 2016 and 2019.• Automated building of MSSQL and MongoDB database clusters using .ini files and Chef.• Helped the company achieve ISO/IEC 27001 certification through implementing and maintaining policies and tools such as system hardening, patch management, Nexpose vulnerability remediation, PGP encryption for FTP uploads, and encryption of all customer data at rest using Vormetric.• Assisted in architecture and capacity planning, software and hardware upgrades.• Followed change management and other established processes and procedures.• Participated in a scheduled 24/7 PagerDuty rotation. Responded to incidents.

Stamford, Connecticut, Us

• Windows Server administration and provisioning in VMWare ESXi• IIS 7.5 administration, TCP/IP networking, DNS, HTTP/S• F5 load balancing and Cisco firewall administration• Supported .NET web applications and service-oriented architectures• Experience supporting internal application development teams• Microsoft Web Farm Framework• dynaTrace 4.x• External monitoring suites• Experience operating in a SAS 70 II environment• Cloud infrastructure (AWS, EC2, Azure)• CDN (Akamai)• Private cloud/collocation management• Certificate management

• Improved process for new server builds, clones, and decoms through standardization of procedures• Monitored production networks, servers, applications, and services using NetIQ• Pushed monthly security updates and installed software packages on servers using SCCM• Worked with other teams to improve, define and document methods and procedures• Automated reports and administration tasks by writing custom VBScript and Powershell code• Configured, monitored and resolved issues with Symantec Endpoint Protection• Troubleshooting of operating system and hardware faults for root cause and permanent resolution

Vadnais Heights, Mn, Us

Built Windows 2008 Clusters for SQL and VMs for Sharepoint

St Paul, Mn, Us

•Provided the implementation expertise to effectively deliver productive enterprise server system solutions per documented standards to meet business requirements•Worked directly with Technical Services teams to understand, plan, and develop implementation strategies for new technologies and business solutions•Utilized technical knowledge, problem assessment, and strong communication skills to coordinate scheduled and emergency work efforts with other support groups and vendors to minimize unplanned business outages•Security Liason responsible for operating system patching using Microsoft SCCM, vulnerability scanning using Nessus and Nmap, vulnerability tracking and remediation, and account management•Owned primary responsibility for performing installation, configuration, upgrades, and decommissions of all hardware, operating systems, and operational utilities on Windows systems•HP Blade server and enclosure build, configuration, support and troubleshooting•VMWare ESX 3.3 virtual server hosting, physical to virtual conversions, Virtual Center, vSphere•Remedy system assurance and change record process management and trouble ticket resolution•SAN support including HBA cards and fiber switching to EVA and NetApp platforms•Firmware and driver updates using Dell SCUP and HP Smart Update•Metrics, performance monitoring, and application performance tuning using apps such as Perfmon•Backups using Symantec Netbackup and HP Data Protector •System state monitoring and problem ticket generation though Microsoft SCOM•Scripting of repetitive work using VBScript and PowerShell

Armonk, New York, Ny, Us

• Steady state support for Dell, HP, and IBM hardware running Microsoft Windows and Novell operating systems on a rotating 24 hour 7 day per week on call basis• Coded an ASP.NET website that displays vital troubleshooting information gathered by PERL scripts• Used WSUS update services to deploy monthly critical updates and patches from Microsoft• Wrote custom scripting solutions using VBScript to automate configuration changes, gather server information, reset passwords, enforce group policy, modify registry settings, etc…• Domain and local Group Policy configuration and administration• Information security policy enforcement to IBM GSD331 standards• Managed security group memberships and share permissions• Created an intranet web page to display server information from a Lotus database• Project work to effect a split in the network between Ameriprise and American Express• Gathered information and produced documentation for Sarbanes-Oxley security audit compliance• Configured SAN volumes using Veritas Enterprise Administrator and Emulex HBA cards• Used Active Directory and QIP DNS to connect networks in Minneapolis, Lexington, and St. Louis• Server management through Dell OpenManage, HP Insight Manager, and IBM Netfinity Director• Set up and administered Microsoft and Veritas clustered servers• Disaster recovery solution implemented using IBM Tivoli Storage Manager• Problem root cause analysis using Microsoft MPS reporting tools• Novell file and print server management, and supported migration to Windows platform• Installed and configured ConnectDirect to facilitate secure file transfer to mainframe

• Tracked data center performance metrics and created monthly reports• Part of a team responsible for the administration of 300 Windows and 100 UNIX Servers• Used VBScript to automate routine system administration tasks• Documented hardware inventory and data center layout using Visio diagrams• Evaluated, recommended, and implemented a SAN storage solution• Used Microsoft Virtual Server 2005 to provide developers with virtual server test environments• Stored critical data on tape using Legato Networker for data backup and recovery• Coded a systems administration application in Visual Basic .NET with the ability to remotely monitor Windows servers and send email and wireless device alerts for critical errors• Performed Windows server network security tasks such as patch management, Symantec anti-virus updates, firewall configuration, and Active Directory access permissions• Installed and configured the operating system and applications on new servers• Used MSMG and MQSeries for middleware messaging between applications• Worked with developers and application administrators to provide infrastructure support• Updated an intranet web site and implemented Microsoft Sharepoint for document sharing• Created online document storage system for Sarbanes-Oxley legislation compliance• Made UML use case documentation for a web application upgrade from ASP to ASP.NET• Coded SQL Server database web applications in ASP and ASP.NET• Responded to errors and used troubleshooting procedures to resolve them

Cincinnati, Ohio, Us

• Managed two part-time student help desk technicians and eight computer lab assistants• Hardware and software troubleshooting and repair of faculty and lab computers• Completed an upgrade of BIOS, memory, hard disks, and Windows XP operating systems for all faculty computers• Built and installed Pharos network print servers with magnetic student ID card reader terminals for a print queue system that charged student accounts for print jobs• Created and deployed OS images for lab computers over the network using Norton Ghost• Performed network server administration using Novell Netware and Zen Works 4 including: workstation management, network policy packages, and logon scripts that would lock down workstations, install printers, and map network drives• Completed an inventory database of six hundred computers using Microsoft Access• Website content updates and design revisions using Macromedia Dreamweaver 4 and ColdFusion

Santa Clara, California, Us

• Basic electronics, equipment troubleshooting, installation and operation• Production operations and flow management in semiconductor manufacturing technology• Automation software, engineering and hardware repair in a clean room environment• Integrated circuit fabrication (lithography, diffusion, thin films, etch, and planarization)• Maintained high volume output without compromising safety or quality• Monitored metrics reports for quality assurance

Bs Computer Science, Computer Science Technology

Associate Of Science - As, Electronics Engineering