Eric Vollrath Email & Phone Number

Burbank, CA, US

• Migrated production client facing applications to AWS cloud.
• Automated infrastructure creation using CloudFormation templates.
• Maintained on prem datacenter hardware monitoring using Struxureware DCE.
• Set up secure MFA to AWS using aws-gimme-creds and Okta.
• Used an Okta PowerShell module to extract user reports, disable users after inactivity limits, bulk update new email domain names, and other tasks that were not built in.
• Set up SAML 2.0 integration with client sites so they could authenticate to our apps using their own systems.

Woodland Hills, CA, US

• Helped achieve 99.999% availability for a high traffic SaaS financial close suite with hundreds of clients including three of the Big Four accounting firms and many Fortune 100 companies.
• Production support of physical and VMWare virtual servers running on Cisco UCS, NetApp storage, and Kaminario flash arrays.
• Monitoring of health and performance using SCOM, Solarwinds, New Relic, Catchpoint, AppDynamics, and Ignite.
• Built systems and performed necessary tasks to deliver against committed project timelines, with a strong emphasis on automation for repeatability at scale using PowerShell, Chef, and Jenkins.
• Wrote tutorials and documentation of operational knowledge in Confluence for junior team members.
• Created Chef recipes to easily deploy high availability Reds clusters running on Ubuntu.

Stamford, Connecticut, US

• Windows Server administration and provisioning in VMWare ESXi
• IIS 7.5 administration, TCP/IP networking, DNS, HTTP/S
• F5 load balancing and Cisco firewall administration
• Supported.NET web applications and service-oriented architectures
• Experience supporting internal application development teams
• Microsoft Web Farm Framework

• Improved process for new server builds, clones, and decoms through standardization of procedures
• Monitored production networks, servers, applications, and services using NetIQ
• Pushed monthly security updates and installed software packages on servers using SCCM
• Worked with other teams to improve, define and document methods and procedures
• Automated reports and administration tasks by writing custom VBScript and Powershell code
• Configured, monitored and resolved issues with Symantec Endpoint Protection

Vadnais Heights, MN, US

Built Windows 2008 Clusters for SQL and VMs for Sharepoint

St Paul, MN, US

• Provided the implementation expertise to effectively deliver productive enterprise server system solutions per documented standards to meet business requirements
• Worked directly with Technical Services teams to understand, plan, and develop implementation strategies for new technologies and business solutions
• Utilized technical knowledge, problem assessment, and strong communication skills to coordinate scheduled and emergency work efforts with other support groups and vendors to minimize unplanned business outages
• Security Liason responsible for operating system patching using Microsoft SCCM, vulnerability scanning using Nessus and Nmap, vulnerability tracking and remediation, and account management
• Owned primary responsibility for performing installation, configuration, upgrades, and decommissions of all hardware, operating systems, and operational utilities on Windows systems
• HP Blade server and enclosure build, configuration, support and troubleshooting

Armonk, New York, NY, US

• Steady state support for Dell, HP, and IBM hardware running Microsoft Windows and Novell operating systems on a rotating 24 hour 7 day per week on call basis
• Coded an ASP.NET website that displays vital troubleshooting information gathered by PERL scripts
• Used WSUS update services to deploy monthly critical updates and patches from Microsoft
• Wrote custom scripting solutions using VBScript to automate configuration changes, gather server information, reset passwords, enforce group policy, modify registry settings, etc…
• Domain and local Group Policy configuration and administration
• Information security policy enforcement to IBM GSD331 standards

• Tracked data center performance metrics and created monthly reports
• Part of a team responsible for the administration of 300 Windows and 100 UNIX Servers
• Used VBScript to automate routine system administration tasks
• Documented hardware inventory and data center layout using Visio diagrams
• Evaluated, recommended, and implemented a SAN storage solution
• Used Microsoft Virtual Server 2005 to provide developers with virtual server test environments

Cincinnati, Ohio, US

• Managed two part-time student help desk technicians and eight computer lab assistants
• Hardware and software troubleshooting and repair of faculty and lab computers
• Completed an upgrade of BIOS, memory, hard disks, and Windows XP operating systems for all faculty computers
• Built and installed Pharos network print servers with magnetic student ID card reader terminals for a print queue system that charged student accounts for print jobs
• Created and deployed OS images for lab computers over the network using Norton Ghost
• Performed network server administration using Novell Netware and Zen Works 4 including: workstation management, network policy packages, and logon scripts that would lock down workstations, install printers, and map.

Santa Clara, California, US

• Basic electronics, equipment troubleshooting, installation and operation
• Production operations and flow management in semiconductor manufacturing technology
• Automation software, engineering and hardware repair in a clean room environment
• Integrated circuit fabrication (lithography, diffusion, thin films, etch, and planarization)
• Maintained high volume output without compromising safety or quality
• Monitored metrics reports for quality assurance

Bs Computer Science, Computer Science Technology

Associate Of Science - As, Electronics Engineering