At Deloitte/Übermind Studios, I made significant contributions to numerous high-revenue projects for renowned companies. My work primarily involved testing responsive websites across 20+ devices, as well as testing popular iOS and Android mobile/TV apps. As a leader, I led bug bashes, oversaw QA processes, mentored peers, and conducted QA and ticket triage meetings. As a scrum master, I ensured efficient project management and fostered collaboration among the team. I continuously expanded my automation skills using C#, JavaScript (Cypress), Python, Postman, and Ruby (Calabash) to automate various processes, significantly improving efficiency and quality. Additionally, I demonstrated versatility by creating chatbots, developing Figma prototypes, and completing salesforce.com admin training.

Conducted testing on the touch-optimized Kindle Store across Kindle Fire, Motorola Xoom, and Apple iPad, playing a crucial role in revolutionizing the purchasing experience for readers. I became familiar with how to test on touch-based devices, learned about charter testing, and Fire OS.

Played a vital role in generating billions of dollars in revenue for Office for Mac through my significant contributions. Tested 3-D effects and other graphic areas for Office for Mac 2008, collaborated globally on testing charts and the chart ribbon for Office for Mac 2011, and ensured high-quality standards by testing Cocoa undo/redo menus, dialogs, status bars, OOUI, and ColorPickers for Office for Mac 2016. These efforts resulted in new and improved UI features, significant improvements in discoverability and enhanced performance (e.g., complex chart load time from over 30 seconds to under 2 seconds). Additionally, I provided effective automation and led Mac OS integration test work at Microsoft.

• Conducted testing on Live Spaces blog site and served as a leader on the WindowsVista beta program, effectively triaging and addressing bugs• Developed software testing expertise for Internet Explorer 7 and earlier, specializing indisplay, images, editing, globalization features, and security memory leak verification

• Achieved top hourly sales performance for iPods, computers, and accessories • Demonstrated exceptional customer service by understanding and catering to customers' technology interests, providing personalized one-on-one training, and garnering requests for my assistance