Eric Walt Email & Phone Number

Greater Los Angeles Area

• Oversaw all B2C contact between employees and customers including phone, email, and social media inlets answering 150+ inquires daily. Reduced average case handle time from 24hrs to 3hrs.• Prioritized team communication and training to create positive growth with encouragement and reinforcement.• Enacted new strategies to enhance customer experience and interaction including an assembly program that boosted individual sales margins by 12%.• Collaborated with marketing and product development teams to boost sales and product knowledge amongst the customer service team.• Assisted with B2B sales including wholesale, commercial and rental accounts totaling over 300 clients and wholesale resellers.• Partnered with accounting department to achieve collections and invoice correction goals.• Actively utilized software including; Helpscout, Zendesk, Shopify, Olark, Slack, Shopify, FarApp and Netsuite.

Burbank

• Managed the Men’s and Men’s Accessories departments which made up more that 30% of the stores quarterly business.• Mentored and educated a team of 10+ associates to provide key developmental skills to form a team mentality.• Advocated for associate participation in merchandising to encourage growth and ownership for the big business picture.• Interpreted company merchandising direction for the Men’s apparel and accessories department weekly while balancing responsibility for the business and overall creative direction of the store.• Oversaw operations, loss prevention, and receiving activities of the store while teaching key elements of the brand.• Teamed up with Store Manager and Merchandiser to create cohesion to ultimately impact sales together.• Assisted the other 6 stores in the district with hiring and large scale store display projects.