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Information Technology – Infrastructure/Architecture – Problem Solving - LeadershipA leader who likes to build strong teams to solve hard problems.Business SkillsSoftware as a Service Business Development• Lead global operations and SaaS businesses in over 16 datacenters in 50 countries• Created tools for sales to quickly estimate hosting costs for customers, including estimates for consumption, and projecting for multi-year deals and workflow for implementations and tracking.• Iterative competitive analysis strategy targeting competitors’ weaknesses and exploiting their lack of flexibility to offer a superior product to customers.IT Policy/Management• Formalized IT policy standardizing hardware, usage, procurement, and support SLA’s.• Implemented and tested Disaster Recovery Plan• Consolidated duplicate systems and processes within the businesses IT needs.
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Senior Vice President - Managed ServicesC1 Feb 2024 - PresentBloomington, Minnesota, Us -
Vice President - Cloud Operations And Customer Success CenterC1 Sep 2022 - Feb 2024Bloomington, Minnesota, Us• Accountable for providing comprehensive engineering support across all platforms in the portfolio, from inception to completion.• Executive responsible for ensuring successful delivery of managed services, generating revenue streams in the hundreds of millions.• Played a pivotal role as a key stakeholder in the implementation of rightshoring initiatives.• Established a state-of-the-art modernization methodology to bolster delivery capabilities.• Worked in close partnership with sales leadership to develop and market enterprise-grade solutions.• Effectively led and managed a global organization comprising 640 full-time employees.
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Vice President - Cloud OperationsC1 Aug 2017 - Nov 2022Bloomington, Minnesota, Us• Responsible for building the C1 cloud operations organization from the ground up• Integrated and supported the assets and solutions of 6 acquired entities while increasing customer satisfaction• Defined and implemented all cloud related process flows• Partnered closely with product management teams to define our go to market solutions• Tightly aligned with the support organization to ensure SLA achievement• Routinely engaged by the sales organization to define solutions for prospective customers• Over the last 18 months have driven revenue growth by 400+%
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Vice President - Pureconnect Cloud Services And OperationsGenesys | Interactive Intelligence Jan 2017 - Jun 2017Indianapolis, Indiana, Us -
Senior Director - Cloud EngineeringGenesys | Interactive Intelligence Nov 2014 - Jan 2017Indianapolis, Indiana, Us• Lead global operations and SaaS businesses in over 16 datacenters in 50 countries • Key player in operationalizing an OpenStack platform
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Senior Manager ~ Storage And Database EngineeringGenesys | Interactive Intelligence Jan 2014 - Nov 2015Indianapolis, Indiana, UsManaging a fast paced, growing Cloud storage and database team.
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People Manager ~ Storage IntegrationIbm Nov 2011 - Jan 2014
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Engagement Transition And Transformation ManagerIbm Jul 2010 - Nov 2011Large scale out sourcing engagement project manager
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Engagement Integration ManagerIbm 2010 - Nov 2011
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Project ManagerIbm Jan 2008 - Nov 2011
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Server Support Team LeadIbm Jan 2001 - Feb 2007Armonk, New York, Ny, UsServer support lead for Intel, Unix and Backup and Recovery
Eric Walter Skills
Eric Walter Education Details
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Missouri State UniversityCis
Frequently Asked Questions about Eric Walter
What company does Eric Walter work for?
Eric Walter works for C1
What is Eric Walter's role at the current company?
Eric Walter's current role is Senior Vice President - Managed Services at C1.
What is Eric Walter's email address?
Eric Walter's email address is er****@****aol.com
What is Eric Walter's direct phone number?
Eric Walter's direct phone number is +130396*****
What schools did Eric Walter attend?
Eric Walter attended Missouri State University.
What are some of Eric Walter's interests?
Eric Walter has interest in Motorcycling, Cooking, Electronics, Home Improvement, Reading, Gourmet Cooking, Sports, Automobiles, Home Decoration.
What skills is Eric Walter known for?
Eric Walter has skills like Disaster Recovery, Integration, It Service Management, Storage, Management, Unix, Outsourcing, It Strategy, Project Management, Servers, Enterprise Architecture, Data Center.
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