Eric Wanek Email & Phone Number

Inver Grove Heights, Mn, Us

Hopkins, Minnesota, United States

Ensure systems, procedures, training and auditing programs build and support a compliance-minded company culture.

Hopkins, Mn

Manage research and development projects to grow customer base and expand market share nationwide.Promoted internally due to accomplishments in prior role as Marketing Manager with CarHop.

Greater Minneapolis-St. Paul Area

Manage research and development projects to grow customer base and expand market share nationwide.Promoted internally due to accomplishments in call center management, marketing-related insights and project management.

Greater Minneapolis-St. Paul Area

Consistently broke department records to while company doubled in size • Managed a team of 3 Supervisors and 27 Call Center Agents. 200+ calls daily per agent.• Converted a high-turnover department into a successful hiring pool for other departments• Decreased average call time by 20% while maintaining consistent closing rates.• Developed delegation program to ensure quality and capitalize on employee strengths• Sharpened lead generation process to exceed company ROI goals• Managed and maintained BBB relationships and an A+ company rating• Created employee development programs which were modeled by other departments

Doubled market share and earned industry’s #1 ranking in overall service after re-building sales and service departments. Reported directly to President.Sales-Specific Management Accomplishments • Hired and managed a team of 7 sales agents. 150+ calls daily per agent.• Designed sales process proven to close 50% of submitted proposals• Led up-sell and cross-sell training sessions for all sales & service employeesMarketing-Specific Management Accomplishments • Re-packaged product offerings streamline sales cycle by 30%• Managed annual marketing calendars, budgets and campaigns• Consulted on launch of viral marketing program creating 7,000+ new sales leads in 6 months• Facilitated ongoing product R&D between marketing and technical departments Service & Operation Management Accomplishments • Hired and managed a team of 3 service agents• Instituted total quality programs aligning production, service, technical and client goals • Created new profitable product offerings from unique client requests & feedback • Managed business partnerships with banking industry’s two largest trade organizations• Negotiated and consulted with over 1,000 executive-level clients• Managed design of company intra-net to communicate & delegate between 3 depts