Eric Wanjala Email and Phone Number

Key Responsibilities:Supervision and Leadership:Provide effective leadership to a team of bank reconciliation specialists.Conduct regular team meetings, set performance expectations, and foster a collaborative work environment.Bank Reconciliation Processes:Oversee the reconciliation of all bank accounts, ensuring accuracy and completeness.Analyze and resolve discrepancies between internal financial records and bank statements.Process Improvement:Continuously evaluate and enhance bank reconciliation procedures to optimize efficiency and accuracy. Implement new technologies or tools to streamline reconciliation processes.Quality Control:Establish and enforce quality control measures to ensure the integrity of financial data.Conduct periodic audits of reconciliation processes to identify and address any issues promptly.Collaboration:Work closely with other departments, including Finance, Accounting, and Treasury, to gather relevant information and resolve discrepancies.Communicate effectively with external banking partners to address reconciliation-related queries.Reporting:Generate regular reports summarizing the status of bank reconciliations, highlighting any outstanding issues or trends.Provide management with insights and recommendations based on reconciliation analyses.Compliance:Ensure compliance with industry regulations and internal policies.Stay updated on changes in accounting standards and banking regulations that may impact reconciliation processes.Training and Development:Provide ongoing training to team members on new reconciliation procedures, software, and industry best practices.Support professional development to enhance the team's skill set.

• Review and approval of reportees work, Reconciliation of assigned Bank General Ledgers and analysis of exception root causes, identifying product gaps and recommend product process improvement changes to stakeholders.• Champion identification of unit risks, prepare monthly operational risk reports on critical risks for review and coordinating with stakeholders to implement identified risk mitigation measures.• Reconciliation Process Optimization through liaising with product development, ICT and operations departments to provide input in product setup, transaction processing changes and definition of report requirement for reconciliation.• Carry out or supervise reconciliation automation project UATs and change processes impacting reconcilable GLs and reconciliation processes.• Development and documentation of Reconciliation Operational procedures for new products and processes and ensure they are updated on a regular basis to mitigate against any financial and operational risk.• Attend to internal, external and regulator auditors and provide necessary responses to audit queries• Review resolution of internal and external customer transaction disputes • Participate in product implementation projects in the area of reconcilable bank GLs by advising on transaction flow and accounting guidelines• Ensure the team is equipped with adequate and best in class skillsets to reconcile transactions, diagnose gaps, recommend optimization of processes, investigate exceptions, resolve and/or escalate operational issues and share feedback through stakeholder engagement and reports in a timely and efficient manner whilst promoting and maintaining a customer passionate culture• People management through • Assigning work to Reportees• Monitoring Reportees work performance• Appraises/Evaluates reportees performance.

• Supervise reconciliations team to ensure reconciliations are conducted in an efficient, timely manner and to a high standard. • Development and documentation of all Reconciliation Operational procedures for new products and processes and ensure they are updated on a monthly basis to mitigate against any financial and operational risk. • Review reconciliation exceptions in below GLs across the Group and follow up for closure. a) Card Centre Issuing, Acquiring, collections, Prepaid float and Credit card Debtors b) ATMs c) Central Bank and Nostro banks d) Branch suspense accounts e) Digital Banking f) Funds transfer and Trade Finance suspense accounts • Analyse of exception root causes and recommending process improvement changes to account owners to avoid future reoccurrence • Review of outstanding unclosed exceptions and determining thresholds for write back and write offs for management approval • Development and ongoing update of department risk and controls framework and key risk indicators i.e Act as the department Risk Champion • Carry out or supervise reconciliation project UATs and change processes impacting reconcilable GLs and reconciliation processes. • Continuous review and identification of process gaps for optimization, automation, development and implementation. • Ensure the team is equipped with adequate and best in class skillsets to reconcile transactions, diagnose gaps, recommend optimization of processes, investigate exceptions, resolve and/or escalate operational issues and share feedback through stakeholder engagement and reports in a timely and efficient manner whilst promoting and maintaining a customer passionate culture • Attend to internal, external and regulator audit queries for the department • Review resolution of internal and external customer transaction disputes • Ensuring proper back up records of Reconciliation certificates/ exhibits are kept safely

Operations Officer -Consumer Banking • Receiving and payment of cash/ checks (KES,USD,EUR,GBP,and CHF) • Reconciling branch cash at end of day • Processing standing orders and check book orders , • Issuing counter checks, • Processing local and foreign telegraphic transfers, • Keeping checkbooks and blank counter checks safe • Updating draft jotter at end of day, • Validation of teller vouchers • Customer Service • Sorting cash before being sent to central bank • Training branch staff on banking refresher courses • Attending directly to customers queries and settling them, • Advising customers on available bank products according to their needs, • Generating referrals and selling bank products i.e. loans, accounts, credit cards etc, • Managing the branch banking floor. Graduate Clerk -Credit Risk Control • Downgrading accounts , • Making Provisions and writing off, • Reconciliation of interest in suspense accounts, • Recovery of bad debts written off