Eric Warner Email & Phone Number

Plan and Instruct Computer classes in A+, Net+, and Server+

Perform Web Turns to Web and Application Servers to update many of the company's web based applications.Perform AIX and Linux upgrades to latest OS versions, service packs, or technology levels.Work in AIX LPAR environment with shutting down, bringing up, and minor configurationInstall Operating Systems and various applications on servers , Windows 2003-Windows 2008 Server, SQL Clients, etc.Receive calls from company helpdesk; server owners, application specialist, troubleshoot problem cause, either repair problem by going to server or remotely. Problems could be hardware or software using Windows Server 2000 or 2003.Monitor Humana network using HP Openview and Netview for any problems that may occur.Diagnose and repair Network issues for a Novell/Windows Networking Environment.Perform and troubleshoot scripts that run on Cisco switches and routers.Position started out as Contract in January 2008 working for TIG (Contracting to Humana), hired June 2008RESUME OF

Drive Coach and School Bus on various trips as requested by company.

Plan and Instruct Computer Classes in Computer Repair and A+ Certification.

 Receive calls from company users; troubleshoot problem cause, either repair problem by going to person's desk or remotely. Problems could be hardware or software using Windows XP or Windows 2000. Setup and Install patches and updates to various servers on network. Maintain and Administer Microsoft Windows 2003 Servers and their backups. Diagnose and repair Network issues for a Windows Networking Environment. Prepare the Plant Networking Systems and PC's for Shutdown.

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person's desk or remotely. Problems could be hardware or software using Windows XP or Windows 2000.Setup and Install patches and updates to various servers on network.Maintain and Administer Microsoft Windows 2003 Servers and their backups.Diagnose and repair Network issues for a Windows Networking Environment.Prepare the Plant Networking Systems and PC's for Shutdown.

Receive calls from technicians in the field doing installations of computers and Cisco Switches at various sites, troubleshoot problem cause, either repair problem, assist technician through repair, or refer to hardware repair vendor.Configured Computers to go out into the field as well as installed computers and Cisco networking equipment as needed by the company.Basic Windows Server Administration such as add computers into domain and password resets.

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person's desk or remotely. Problems could be hardware or software using Windows XP, Windows 2000, or Windows 98.Setup and Install PC's and basic Network Administration on a Microsoft Network.Diagnose and repair Network issues for a Windows Networking Environment. Setup and Install PC's and basic Network Administration on a Microsoft Network. Diagnose and repair Network issues for a Windows Networking Environment.Last Five weeks of this assignment worked in Buffalo, New York at the Ford Buffalo Stamping Plant working on Rhapsody (EZSpooler), Unix System, SDS, and many Network Administration Functions.

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person's desk or remotely. Problems could be hardware or software using Windows 2000 Operating System.Setup and Install PC's and basic Network Administration on a Novell/Microsoft Network.Diagnose and repair Network issues for a Novell/Windows Networking Environment. Contact Vendors about pricing and purchase computer related equipment.

Receive calls from company users, troubleshoot problem cause, either repair problem or refer to hardware repair vendor. Resolve issues from anything from Network Problems to AS/400 Issues. Also do the monitoring checks on AS/400, SNAServer, Network, LAN, and WAN, UNIX Servers, Citrix, and many other systems.

Receive calls from company users, assist corporate personnel troubleshoot problem cause, with problems with Windows 2000, Windows 95/98, Windows NT, Windows 3.1, Microsoft Office Professional, other software packages, hardware, either repair problem or refer to hardware repair vendor. Help Desk Team Leader functions, but never given the title.Setup and Install PC's and basic Network Administration on a Microsoft Network.Microsoft Exchange 2000 Administrator

Plan and Instruct Computer Classes in Computer Repair and A+ Certification. Rally's Hamburgers Corporate Headquarters

Serviced all Kentucky and Indiana Branches for entire time of employment, troubleshooting many problems over the phone.On-Site and In-Shop Repair and Installation of IBM PC/AT/Personal System 2, IBM Valuepoint, Compaq, and IBM Compatible Computers, IBM, Hewlett Packard, Epson, and Okidata Printers.Installation and Repair of phones and terminals.Repaired and Installed Token Ring Networks, IBM Teller Machines, NCR 279 Teller Machines, IBM, IDEA, and Telex Terminals, facsimiles, calculators, money counters, time and vault Clocks, and some video cassette recorders and copiers.; Involved with a "Quality Circle" group to help improve efficiency within the department until group was dissolved due to departmental restructuring.Installed and Repaired many problems with the Branch Teller and Loan Software and IBM 4702 and IBM 3274 Controllers.; Dealer of warranty programs and software/hardware packages for car financing. Client base extended to car dealerships in regional area of Southern Indiana, Ohio, Kentucky and Tennessee --e.g.

began as Personal Interest while employed by Tandy Corporation as an Engineer in which I was responsible for repair and maintenance of transmitters, audio mixing console, microphones, microphone cords, stereo jacks, electric outlets, receiver units, and some industrial wiring.Substituted as Disc Jockey, running the soundboard as on air personality.

Responsibilities basically the same all three locations worked which were

Education record

Diploma