Eric Warren Email & Phone Number

Ottawa, Ontario, Canada

Remote

• Developing Scripts reduce the amount of time needed for security monitoring, gathering data to comply with SOC2 and C5 audits
• Working with Microsoft Defender for endpoint and the rest of the Microsoft Security suite to do advanced threat hunting

Ottawa, Ontario, Canada

• Developed, implemented and enforced a new corporate patching process that reduced the time needed to ensure proper compliance with Industry standards such as ISO 27001 by 80% using automation
• Monitored Cisco ASA and Firepower Devices to ensure proper functionality and uptime
• Participated in red team exercises and found multiple XXS and DOS vulnerabilities with a severity rating of medium or high then participated in the redemption process
• Developed clear and concise standard operating procedures for all parts of the incident response process such as use of SIEM and firewall analysis

Ottawa, Ontario, Canada

• Removed malware, ransomware and other threats from laptops and desktop systems
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Patched software and installed new versions to eliminate security problems and protect data

Ottawa, Canada Area

• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
• Greeted customers in a timely fashion while quickly determining their needs.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention

Bachelor'S Of Information Technology, Computer Systems Networking And Telecommunications, 9.8 Cpga

Activities and Societies: IEEE Bachelors of Information Technology Society

Advanced Technology Diploma, Network Technology, 9.8 Cgpa