PROFESSIONAL SUMMARY:Innovative and effective automotive retail Store Manager with over 21 years of experience of rapidly growing automotive sales business, utilizing extensive experience in the financial services industry and delivery world-class customer service. Highly knowledgeable of retail store procurement, principles, practices, and techniques required to develop effective sales personnel and meet organizational objectives and performance goals. Developed and increased the e-commerce department to 85 people for the largest retailer of pre-owned vehicles in the United States (U.S.), consistently exceeding sales performance goals. Served honorably in the U.S. Air Force as an Air Traffic Controller; lauded for handling high-stress and challenging environment with professionalism and high performance. Stand ready to bring retail expertise and store management skills to organization with unique and challenging opportunities.class, generating more revenues than stores double the size.*Managed the first Internet office in CarMax’s history, expanding the e-commerce team from 2 to 10 personnel, and increased online customer traffic by 17% in the first year. *Developed new-hire training for sales managers, with an extensive hands-on program that incorporated cross-functional training in all aspects of the store.*Launched CarMax’s first new Nissan store. Developed the floor plan, inventory mix, and pricing strategies, making CarMax-Nissan the number one store in the Mid-Atlantic region in the first year. *Transformed Nissan product lines from being the least profitable out of nine locations in the region, to number three after only three years. *Awarded the Nissan President Cup by Nissan North America in 2002.*Fostered exceptional customer service, developed sale consultants, and participated in recruiting and hiring personnel during CarMax’s start-up growth period.