Eric Wasil Email & Phone Number

• Troubleshoot software and hardware enhancements, application deployments and infrastructure upgrades• Document status updates and communicate to necessary parties• Follow-up to users on the status of the problem until resolution• Determine the functional area of the problem reported, e.g. hardware, software, telecommunications, and provide detailed analysis and troubleshooting • Deploy devices to end users, assist with basic enterprise-level device management configuration and troubleshooting

• Delivered results related to individual and branch sales goals.• Problem solved unique issues by presenting financial solutions, based on customer needs, that meet their specific goals.• Upsold customers with optional insurance products.• Partnered with local businesses to seek out and develop new customers.• Utilized proprietary underwriting and accounting software.• Managed the life cycle of the loans themselves, including collection activities.

• Utilized advanced interpersonal and mediating skills to maintain a safe and calm environment among the inmate• population.• Aid in rehabilitation and counseling of inmate population.• Upheld Inmates, facility, and peers to strict state certification standards.• Documented and filed daily multilevel reports.

• Supervised of up to 24 employees by interviewing, hiring, training, planning, and assigning and directing work while• appraising performance.• Ensured adequate employee standards for attendance, payroll, and performance documentation.• Received, evaluated, researched and resolved elevated customer issues that required a higher level of expertise to• ensure customer satisfaction.• Properly analyzed and communicated department results, i.e. sales, productivity, and quality assurance.

• Access control for a community of over 750+ homes.• Maintained written logs required by post.• Provided assistance to customers, employees and visitors in a courteous and professional manner.• Used multiple computer programs, CCTV system, phone, alarm systems, and handheld radios.

• Organized and processed mass student mailings of 50,000+ pieces.• Operated variety of mail and warehouse equipment including speed printer, sorting machines, and forklifts.• Organized and maintained material deliveries for traveling national recruiters.

• Serviced and repaired residential and commercial pool systems on route.• Operated company vehicle to perform service route.• Monitored and installed all chemicals for proper water quality for residential and commercial pool systems.