Eric Wathen Email & Phone Number

Virginia Beach, Virginia, Us

Richmond, Va, Us

• Troubleshoot technological issues and solve problems quickly ensuring smooth and continuous business operations• Perform regular and unscheduled maintenance on computer operating systems, desktops and laptops, printers, network systems and peripherals, mobile devices, and other technical assets• Upgrade hardware and software to keep the company at the forefront of technology• Manage an inventory of over 100 electronic and computing resources with a combined value over $100,000 • Communicate both orally and in writing with internal and external customers to meet or exceed IT related needs for various events using VTC technologies and other A/V devices • Maintain a steady customer focus in a fast paced and constantly shifting work environment

Atlanta, Georgia, Us

Responsible for upgrading customer assets that were at End of Life. Provided excellent customer service while safeguarding user's data and installation of software.

Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Writes manuals for users to describe installation and operating procedures. May write documentation to describe program development, logic, coding, and corrections.

At SLAIT consulting i help end users troubleshoot over the phone or offered Onsite assistance with their issues in a healthcare facility setting. I’ve also been put in charge of various projects such as IT equipment transfers, OS upgrades, and Re-imaging computers.We also managed Virtual Sessions for many users by clearing stuck sessions on the Server and resetting passwords to the multiple programs that we administrative rights to. Printer troubleshooting as well as Network Line Testing and Toning.

Hanover, Md, Us

Answer incoming help desk calls for assistance from users experiencing problems with hardware, software, networking, and other computer-related and telecommunication technologies.Log and track records in the service management system maintaining a history of records and related support documentation.Interview users to collect information and leads users through diagnostic procedures to determine source of error.Prioritize customer’s requests to ensure that inquiries are resolved appropriately, and applies the escalation process when necessaryPrioritize incidents recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate staff.Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applicationsPerform user account management activities, including creation and termination of user accounts in Active Directory and other systems.Generate various reports and files departmental documents as required.Coordinate with vendors regarding software and hardware support issues.

Virginia Beach, Virginia, Us

At SLAIT consulting i helped end users troubleshoot over the phone or offered Onsite assistance with their issues in a healthcare facility setting. I’ve also been put in charge of various projects such as IT equipment transfers, OS upgrades, and Re-imaging computers.We also managed Virtual Sessions for many users by clearing stuck sessions on the Server and resetting passwords to the multiple programs that we administrative rights to. Printer troubleshooting as well as Network Line Testing and Toning.

Work with customers to figure out the problem with their computers and other devices and then fix the problem. I also perform upgrades to the customer’s computer such as OS upgrades, RAM upgrades, and other computer component upgrades.

Electrical And Electronics Engineering

Advanced Studies Diploma, Electrical And Electronics Engineering