Eric Weber Email & Phone Number

Greater Denver Area

Results-oriented leader offering over 20 years in 3rd party account receivables management with 4 collection/debt purchasing companies that I have worked for, has afforded me the opportunity to work most types of debt/projects available on the market - Fresh to Quads, 3rd party to Purchased and Outsourcing/Cure Projects debt collections. Demonstrated ability to develop, implement, and oversee strategic and effective collection campaigns. I have strong analytical, communication, presentation, and organizational skills. I have exceptional leadership skills, tested and proven in diverse environments; proven ability to conceptualize solutions to a broad spectrum of management challenges. I most recently managed a team that is responsible for $4 billion in assets, 22 law firms in the North/Eastern United States. SpecialtiesAsset Management, Debt Negotiating, Account Flow Processes, Management of Offices (Law Firms/Collection Agencies), Account Scoring, Dialer Strategies, Skip Tracing Strategies, Prime & Post Prime Strategies (2nds, 3rds, 4ths), Client Relations, Vendor Relations

Greater Denver Area

Helped create alignment between clients, collection staff and companyDaily, weekly reporting on KPIs

Greater Denver Area

Travel agentUp sold vacation packages by on the fly customization using client questionnairesMaintained rapport through follow-up to create repeat sales and referrals.Converted online chat into sales

Glendale, Co 80246

Managed 20 Frontline Collectors in three lines of businessDeveloped strategies and dialer campaignsQuarterly performance reviews with staffThrough training leaders were developed and promoted

Colorado

Collection Agency: Rocky Mountain Recovery Group, LLCStarted as a collector working a file and due to growth I was promoted into General Manager position within several months. The Agency took on more clients and diversified into other collection markets. January 2015 I was promoted to Operations Manager. In this new role I still was in charge of day to day collection management but also dealt with on-boarding new clients that being generated by the company's website.

Greater Denver Area

Results-oriented leader offering over 20 years in 3rd party account receivables management with 4 collection/debt purchasing companies that I have worked for, has afforded me the opportunity to work most types of debt/projects available on the market - Fresh to Quads, 3rd party to Purchased and Outsourcing/Cure Projects debt collections. Demonstrated ability to develop, implement, and oversee strategic and effective collection campaigns. I have strong analytical, communication, presentation, and organizational skills. I have exceptional leadership skills, tested and proven in diverse environments; proven ability to conceptualize solutions to a broad spectrum of management challenges. I most recently managed a team that is responsible for $4 billion in assets, 22 law firms in the North/Eastern United States. SpecialtiesAsset Management, Debt Negotiating, Account Flow Processes, Management of Offices (Law Firms/Collection Agencies), Account Scoring, Dialer Strategies, Skip Tracing Strategies, Prime & Post Prime Strategies (2nds, 3rds, 4ths), Client Relations, Vendor Relations

Experience description while employed with squaretwo financial (formerly Collect America):• Work within a team based environment to research and resolve complex account related issues/hurdles.• Evaluate issues and escalate to the appropriate internal and external contacts• Proven ability to work independently and be able to work successfully in a team • Creation and distribution of analytical reports• Track ongoing businesses in a real-time environment • Identify and implement improvements to operational aspects (e.g. collection / conversion reporting for legal stages and workflow)• Assist management in developing and monitoring performance, placement, revenue, and budgets• Create reports for analyzing performance and production by distribution by firm, state and region• Partake in ad-hoc projects as situations arise• Demonstrates the ability to escalate matters to Supervisor and Directors of Asset Management, when needed, and the ability to make assertive decisions when required• Ability to multi-task in a very high volume, fast paced environment• Strong problem solving skills.• Ability to apply critical thinking skills to develop and drive successful performance among the network and internal personnel • Excellent Team skills and interpersonal skills• Strong attention to detail, well organized and accurate output.• Proven ability to quickly develop working relationships and maintain the status as a premium debt buyer in the litigation industry.

Manage multiple outside collection law firms in the collecting of past due purchased credit card debt. I create collection strategies, account flow processes and score & grading strategies to help them increase their monthly revenue as well as become more efficient. • Performance reviews collection entities.• Training and development Franchise Partners.• Assessing system functionality enhancements.• Asset management support for Collect America.• Planning and budgeting support to the Franchises Partners.• Maintaining quality communications with the Franchise Management Team.• Advocating policies with the franchises to ensure compliance.• Coordinating and ensuring responsiveness of other Departments to franchise needs.

Collections, Billing, Accounts Receivable, Call Center Technology, Dialer Strategy, Cost Analysis, Skip Tracing Techniques, Client Relations, Financial Services, Help Desk Support, Policies & Procedures, Legal Compliance, Collections Strategy.

Managed a law firm that specialized in debt collections. I managed 20 employees. I was responsible for: Consumer Debt Collections, Skip-Tracing, Asset Management, Debt Negotiating, Client Relations, Vendor Relations, Developing Work Standards

I managed a team of 10 collectors who specialized in 3rd party collections. I was responsible for maintaining a certain service level, daily processes, training and appropriately staffing the department. Managed Large Bankcard, Retail and Tele-Com  Coordinating all matters relating to collector training and development. Importing and exporting data from several different systems. Fulfilling special reporting needs to isolate management analysis. Managing and maintaining predictive dialing system to maximize production.

Business Management & Accounting

Education record