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At Ripple, my focus is on elevating our data systems to unparalleled heights, ensuring accuracy, and reducing latency for optimal stakeholder engagement. Leading the charge in process innovation, I've been instrumental in refining our program management approaches and establishing automated reporting for key organizational KPIs.My role as a Staff Technical Program Manager has enabled me to facilitate crucial meetings and steer the delivery of features ranging from quick enhancements to multi-quarter projects. My expertise in agile methodologies, coupled with a keen technical understanding, has been pivotal in driving improvements in collaboration, efficiency, and customer satisfaction within our global payment network.
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Staff Technical Program ManagerMuxSan Francisco, Ca, Us -
Staff Technical Program ManagerRipple Feb 2023 - PresentSan Francisco, Ca, Us• Led initiatives to enhance data accuracy and reduce latency in data pipelines at Ripple.• Developed automated reporting and metrics for leadership, improving decision-making processes.• Facilitated key meetings and updates for leadership and stakeholder teams. -
Senior Technical Program ManagerRipple Jan 2022 - Feb 2023San Francisco, Ca, Us
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Senior Technical Program ManagerCrunchyroll Feb 2020 - Jan 2022Culver City, Ca, Us• Led global teams in Europe and North America to drive engineering development across 4 scrum teams at Crunchyroll.• Delivered key features to enhance CICD, transition from monolith to microservices, internal infrastructure to cloud, and improve video and ad capabilities.• Communicated effectively with leadership and provided milestone reports to key stakeholders. -
Technical Program ManagerCrunchyroll Dec 2017 - Feb 2020Culver City, Ca, Us• Managed daily operations of the QA and QE team cross 2 locations at Crunchyroll.• Coordinated deployments of services across multiple platforms on web, mobile, and living room devices.• Defined, coordinated, and reported projects across the organization to completion.
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Program ManagerVmware Airwatch Dec 2015 - Dec 2017Palo Alto, Ca, Us• Defined scope of AirWatch Management Console Feature Packs to resolve product issues and ensure backwards compatibility.• Translated support issues into technical deliverables, identified cross-team dependencies, and provided timelines for solution implementation.• Coordinated resource allocation and maintained communication between Product, Support, and Account Management for timely customer deliverables. -
Engineering Escalation ManagerVmware Airwatch May 2015 - Dec 2015Palo Alto, Ca, Us
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Program ManagerVmware Airwatch Aug 2014 - May 2015Palo Alto, Ca, Us-Reformed and provided process across multiple organizations in the company.-Manage change control process and implement AGILE best practices for software releases.-Implemented mandated executive projects.-Provided visibility to customer issues and help coordinate R&D resolutions.
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Software Quality Assurance EngineerVmware Airwatch Aug 2013 - Aug 2014Palo Alto, Ca, Us-Worked on core Airwatch products testing the Airwatch iOS Agent and OS X Agent.-Lead testing team in testing the iOS, Android, Windows Inbox.-Designed and ran test cases for both manual and automation testing.
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Software Quality Assurance InternBrown-Forman Jan 2013 - Aug 2013Louisville, Ky, Us- Developed and maintained change control system and application list management system using Webi reporting software.- Audited and reproduced new bugs created by support teams.- Built and maintained excel reports and trackers for Directors in the organization. -
Part Time ItBellarmine University Oct 2012 - Dec 2012Louisville, Ky, Us- Handled IT project requests and purchase orders for new equipment including new firewalls and a new security system for the university presidents home.-Provided new teaching tools for professors with the latest software options. Providing training for Professors and students on these new teaching options. -
Development InternHumana May 2012 - Aug 2012Louisville, Kentucky, Us- Worked on an agile team, creating a diagnostics tool that tracked logging, exceptions, stored procedures, and files across servers. -Worked with C# , MSSQL, HTML, and JQuery using an MVC framework.
Eric Welch Skills
Eric Welch Education Details
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Bellarmine UniversityApplied Information Technology
Frequently Asked Questions about Eric Welch
What company does Eric Welch work for?
Eric Welch works for Mux
What is Eric Welch's role at the current company?
Eric Welch's current role is Staff Technical Program Manager.
What is Eric Welch's email address?
Eric Welch's email address is ew****@****ine.edu
What is Eric Welch's direct phone number?
Eric Welch's direct phone number is +181226*****
What schools did Eric Welch attend?
Eric Welch attended Bellarmine University.
What are some of Eric Welch's interests?
Eric Welch has interest in Teaching, Web Design, Database Development, Rock Climbing, Soccer, Security, Music.
What skills is Eric Welch known for?
Eric Welch has skills like Customer Escalation Management, Business Process Improvement, Project Management, Process Improvement, Databases, Sql, Mobile Applications, Microsoft Sql Server, Microsoft Office, Windows, Mobile Devices, Leadership.
Who are Eric Welch's colleagues?
Eric Welch's colleagues are Staci Degagne, Majeed Khan, Ads Integration, Jurabek Hasanov, Walker Frankenberg, Julie Mucklin, Sheraz Blouch.
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