Proactively nurtured over 400 business leads and forged 14 new business relationships with clients ranging from food trucks to Michelin, James Beard, and Eater award-winners• Displayed professional leadership talents, including an exceptional track record in client management (moving 4 clients from intermittent to weekly ordering) and revenue growth (tripling my sales week-over-week between November and March). • Utilized NetSuite CRM to perform Accounts Receivable (AR) functions including entering sales, promotions, expenses, and deposits. Created complex new reports to track and help improve sales.

Appointed the first Scrum Master to support OpenPath’s largest client. • Key contributor to onboarding and training nearly 50 hires in group and one-on-one settings, from initial onboarding to training (in 1-2 hours) individuals into QC leadership positions for our largest client.• Founded 2 new teams as Project Manager and we increased our productivity by 20% over the previous team by our fourth Sprint, despite shrinking the development team by one member. We continued to increase productivity and meet our point commitment each Sprint.• As QA Lead or Project Manager, led 7 cross-functional teams of 4 to over 30 for entertainment, pharmaceutical, healthcare, and financial services clients. 6 teams met or exceeded sprint point commitments for 12+ consecutive weeks while doubling velocity (without adding team members).• Organized and led all Scrum ceremonies including daily stand-up meetings, backlog refinement, sprint planning, retrospectives, and sprint reviews. Every other week I led over 20 meetings.• Conducted quality assurance testing, and managed other testers, in Android, iOS, and web environments.

Supported multiple industries including consumer products, education, non-profit, and government agencies.• Constructed 1,152 data visualizations using PowerPoint, Excel, Data Studio, Tableau, and SharePoint. • Designed and led a Database Cleanup Program building 475 queries and 612 reports, reducing the error rate from 20% to 0%. • Analyzed website metrics and customer behavior data, improving search satisfaction by 25%. • Created and managed large and complex taxonomies for consumer product sales and a 522 topic subject taxonomy used to tag a document repository of over 500,000 documents.• Enhanced existing SharePoint, Jira, and Confluence environments with a focus on usability (by adding and tagging content) and reporting (creating dozens of reports to improve access to scrum results and other data).• Directed daily scrums, retrospectives, and backlog refinement meetings for Scrum, Agile, and Kanban teams.

Created the curriculum and syllabus for a discussion-based seminar in film, bioethics, and anthropology. Handled 100% of preparation, teaching, and grading.• Taught 30 students and have since written references for over 20% of the class. • Earned student evaluation score of 4.9/5 for the question “Overall, the instructor was an effective teacher”, and scored above the department average for all evaluation questions.

Taught intensive classes with students ranging in age from 16 to over 50. 90% of the students completed the class and related internships successfully.• Co-created a curriculum that was focused on information technology, film, and career development, utilizing tools such as Social Media, MS Office (Word, Excel, PowerPoint), interviewing skills, communication skills, and introductions to cinematography and editing.

Promoted 3xs based on performance. • Reduced error rate in grant document repository from over 90% to under 1%. • Designed and implemented over 100 SharePoint team sites, used by over 300 employees in 12 global offices. • Spearheaded data reporting and maintenance using Crystal Reports and Microsoft SQL Server to write advanced queries for data analysis. Created over 100 reports used by departments and individuals across the enterprise. • Migrated 100% of documents from containers into SharePoint libraries (designed and implemented based on input from all groups). • Managed, supported, and coached a talented and diverse team of 6. • Improved intranet usability and search results by launching an enterprise ontology (including subject, geographic, organization structure, and population-type taxonomies) improving intranet usability by 33% and search results by 75%.• Oversaw over $235,000 in grants for Ford’s Good Neighbor and Hurricane Sandy committees.

Developed and maintained subject and entity taxonomies for automated classification of news content. • Taxonomy topics included “Industry”, "Culture", and “News” and the schemas were used to find related stories for clients including newspapers, magazines, and companies in the financial services, information technology, and chemical engineering sectors.• Used continuous research, metrics assessment, and data analysis to improve client satisfaction by over 50%.• Managed, trained, and coached a team of 3 Data Analysts who improved database usability by 12%

Researched, structured, and maintained an intranet directory with over 300 topics and over 350,000 users. • Partnered with over 25 Subject Matter Experts (SMEs) on 5 continents to improve intranet search satisfaction by over 200%.• Established controlled vocabularies and taxonomies for content metadata, user profiles, geography, faceted browse, and search.• Helped formulate and enforce governance policies, processes, guidelines, best practices, training documentation, and workflows, increasing intranet satisfaction by >25%.